The economic potential of generative AI
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1d28ed035be85d7f
Normalized: economic potential of generative ai
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The economic potential of generative AI
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2026-02-12 05:36:54.288209+00:00
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How distinct this entity is from others. Higher means no close matches existed when it was created. Lower means a near-match was rejected just below the 80% threshold — worth reviewing.
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The average confidence score across all active source mappings. Shows overall quality of linkage between source records and this canonical entity.
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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company
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The economic potential of generative AI
contact_person
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contract_type
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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company
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project_name
The economic potential of generative AI
contact_person
—
contract_type
—
hourly_rate
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estimated_hours
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total_fee_estimate
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
contact_person
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contract_type
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
contact_person
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contract_type
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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2024-03-13T14:59:14+00:00
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project_name
The economic potential of generative AI
contact_person
—
contract_type
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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project_name
The economic potential of generative AI
contact_person
—
contract_type
—
hourly_rate
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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company
—
project_name
The economic potential of generative AI
contact_person
—
contract_type
—
hourly_rate
—
estimated_hours
—
total_fee_estimate
—
brief_project_description
Research on the economic impact and potential of generative AI across various industries.
start_date
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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2024-03-13T14:59:14+00:00
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The economic potential of generative AI
contact_person
—
contract_type
—
hourly_rate
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Research on the economic impact and potential of generative AI across various industries and functions.
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2026-02-21T12:06:25.170603+00:00
raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
contact_person
—
contract_type
—
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
contact_person
—
contract_type
—
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries and functions.
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The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
contact_person
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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2024-03-13T14:59:14+00:00
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The economic potential of generative AI
contact_person
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contract_type
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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2024-03-13T14:59:14+00:00
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2024-03-13T14:58:22+00:00
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The economic potential of generative AI
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contract_type
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries and functions.
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The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries.
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The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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2024-03-13T14:59:14+00:00
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
file_created_at
2024-03-13T14:59:14+00:00
file_modified_at
2024-03-13T14:58:22+00:00
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The economic potential of generative AI
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contract_type
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
contact_person
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
contact_person
—
contract_type
—
hourly_rate
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Research on the economic impact of generative AI across various industries and its potential to enhance productivity.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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2024-03-13T14:59:14+00:00
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2024-03-13T14:58:22+00:00
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
contact_person
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contract_type
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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2024-03-13T14:59:14+00:00
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2024-03-13T14:58:22+00:00
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Paul Franke
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company
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project_name
The economic potential of generative AI
contact_person
—
contract_type
—
hourly_rate
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
contact_person
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—
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Research on the economic impact of generative AI and its potential to enhance productivity across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic potential and productivity impact of generative AI across various industries.
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The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
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Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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Research on the economic impact and potential of generative AI across various industries.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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The economic potential of generative AI
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contract_type
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Research on the economic impact and potential of generative AI across various industries and functions.
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raw_text_preview
The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
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2024-03-13T14:59:14+00:00
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The economic potential of generative AI
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The economic potential of generative AI
June 2023The economic
potential of
generative AI
The next productivity frontier
Authors
Michael Chui
Eric Hazan
Roger Roberts
Alex Singla
Kate Smaje
Alex Sukharevsky
Lareina Yee
Rodney Zemmel
ii The economic potential of generative AI: The next productivity frontier
Contents
Key insights
3
Chapter 1: Generative AI
as a technology catalyst
4
Glossary
6
Chapter 2: Generative AI use
cases across functions and
industries
8
Spotlight: Retail and
consumer packaged goods
27
Spotlight: Banking
28Spotlight: Pharmaceuticals
and medical products
30
Chapter 3: The generative
AI future of work: Impacts
on work activities, economic
growth, and productivity
32
Chapter 4: Considerations
for businesses and society
48
Appendix
53
1 The economic potential of generative AI: The next productivity frontier
2 The economic potential of generative AI: The next productivity frontier
1. Generative AI’s impact on
productivity could add trillions
of dollars in value to the global
economy. Our latest research
estimates that generative AI could
add the equivalent of $2.6 trillion
to $4.4 trillion annually across the
63 use cases we analyzed—by
comparison, the United Kingdom’s
entire GDP in 2021 was $3.1 trillion.
This would increase the impact of
all artificial intelligence by 15 to
40 percent. This estimate would
roughly double if we include the
impact of embedding generative AI
into software that is currently used
for other tasks beyond those use
cases.
2. About 75 percent of the value that
generative AI use cases could
deliver falls across four areas:
Customer operations, marketing
and sales, software engineering,
and R&D . Across 16 business
functions, we examined 63 use
cases in which the technology
can address specific business
challenges in ways that produce
one or more measurable outcomes.
Examples include generative AI’s
ability to support interactions
with customers, generate creative
content f
file_created_at
2024-03-13T14:59:14+00:00
file_modified_at
2024-03-13T14:58:22+00:00
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Paul Franke
modified_by
Paul Franke
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