First American Courier

01KP69E7TB74G3DRGQSQWBSAH3

First American Courier

2026-04-14 15:25:00+00:00

44

44

https://app.fireflies.ai/view/01KP69E7TB74G3DRGQSQWBSAH3

https://teams.microsoft.com/meet/272381689749887?p=MyFdU48dPXZXff217O

Moreland Connect presented its background as a custom software development firm specializing in AI solutions, with a team of 28 engineers based in Twinsburg, Ohio. The client discussed their fragmented software environment, which includes a legacy portal and various manual processes causing inefficiencies. Moreland emphasized its AI integration expertise and outlined a flexible engagement model for addressing client pain points. The client expressed the need for a unified software solution to streamline logistics workflows, aiming to enhance operational efficiency and maintain customer service excellence. A follow-up call was scheduled to identify and address specific challenges collaboratively.

"\\n**Paul Franke**\\nSchedule and send calendar invite for a detailed discovery meeting on Friday at 10:30 AM (43:59)\\n\\n**Lindsay Hutsenpiller**\\nCoordinate internally to prepare walkthrough of existing software systems and business processes, focusing on key pain points and workflows for the discovery call (40:08)\\n\\n**Lindsay Hutsenpiller & David**\\nConsider involving additional team members, especially Lynn and Nelly, to provide detailed insights on backend processes and accounting-related workflows for deeper analysis in future meetings (38:07)\\n\\n**David**\\nProvide input and collaborate during discovery to identify inefficiencies and potential areas for automation, and support walkthrough of systems currently being developed or used (28:40)\\n"

[{"index": 0, "text": "I can hear.", "raw_text": "I can hear.", "start_time": 1.36, "end_time": 2.08, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 1, "text": "I can't hear you.", "raw_text": "I can't hear you.", "start_time": 2.24, "end_time": 3.44, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 2, "text": "Now.", "raw_text": "Now.", "start_time": 31.29, "end_time": 31.45, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 3, "text": "I still can't hear you unfortunately.", "raw_text": "I still can't hear you unfortunately.", "start_time": 31.45, "end_time": 33.21, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 4, "text": "Hey, David, how's that?", "raw_text": "Hey, David, how's that?", "start_time": 98.51, "end_time": 99.55, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 5, "text": "I can hear you now.", "raw_text": "I can hear you now.", "start_time": 106.2, "end_time": 107.08, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 6, "text": "Okay.", "raw_text": "Okay.", "start_time": 107.72, "end_time": 108.36, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 7, "text": "Yeah, I don't.", "raw_text": "Yeah, I don't.", "start_time": 108.92, "end_time": 109.64, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 8, "text": "Something with teams, it was like trying to connect my audio through my phone or something.", "raw_text": "Something with teams, it was like trying to connect my audio through my phone or something.", "start_time": 110.44, "end_time": 114.92, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 9, "text": "I don't, sometimes it, sometimes it just doesn't behave.", "raw_text": "I don't, sometimes it, sometimes it just doesn't behave.", "start_time": 114.92, "end_time": 119.24, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 10, "text": "Yeah, exactly.", "raw_text": "Yeah, exactly.", "start_time": 119.96, "end_time": 121.16, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 11, "text": "I have a, an AI note taker on here.", "raw_text": "I have a, an AI note taker on here.", "start_time": 125.08, "end_time": 128.52, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 12, "text": "Is that all right with you?", "raw_text": "Is that all right with you?", "start_time": 128.52, "end_time": 129.72, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 13, "text": "Yeah, absolutely.", "raw_text": "Yeah, absolutely.", "start_time": 130.2, "end_time": 131.16, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 14, "text": "Okay, let's see.", "raw_text": "Okay, let's see.", "start_time": 131.16, "end_time": 132.6, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 15, "text": "It's Firefly.", "raw_text": "It's Firefly.", "start_time": 132.6, "end_time": 134.6, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 16, "text": "What do you use?", "raw_text": "What do you use?", "start_time": 134.92, "end_time": 135.72, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 17, "text": "Yeah, Firefly.", "raw_text": "Yeah, Firefly.", "start_time": 135.72, "end_time": 136.91, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 18, "text": "Okay.", "raw_text": "Okay.", "start_time": 138.1, "end_time": 138.58, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 19, "text": "And how do you like it?", "raw_text": "And how do you like it?", "start_time": 138.66, "end_time": 139.94, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 20, "text": "We like it.", "raw_text": "We like it.", "start_time": 141.46, "end_time": 142.14, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 21, "text": "We, we actually use it throughout the whole firm and helps us quite a bit.", "raw_text": "We, we actually use it throughout the whole firm and helps us quite a bit.", "start_time": 142.14, "end_time": 151.3, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 22, "text": "We, we kind of struggle with teams sometimes and also if somebody else schedules a call and it's not a team call, it'll still join.", "raw_text": "We, we kind of struggle with teams sometimes and also if somebody else schedules a call and it's not a team call, it'll still join.", "start_time": 152.58, "end_time": 162.98, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 23, "text": "So that's the other thing that's useful for us.", "raw_text": "So that's the other thing that's useful for us.", "start_time": 164.34, "end_time": 166.66, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 24, "text": "Yeah, I've been, you know, wanting to kind of start to, to use one.", "raw_text": "Yeah, I've been, you know, wanting to kind of start to, to use one.", "start_time": 169.3, "end_time": 174.42, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 25, "text": "I find myself in more meetings I feel like.", "raw_text": "I find myself in more meetings I feel like.", "start_time": 174.58, "end_time": 177.18, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 26, "text": "And yeah, it's, it's helpful, you know, to be able to go back through the transcript and create action items and all that good stuff.", "raw_text": "And yeah, it's, it's helpful, you know, to be able to go back through the transcript and create action items and all that good stuff.", "start_time": 177.18, "end_time": 185.74, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 27, "text": "So.", "raw_text": "So.", "start_time": 185.74, "end_time": 186.02, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 28, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 186.02, "end_time": 186.42, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 29, "text": "Okay.", "raw_text": "Okay.", "start_time": 186.58, "end_time": 187.06, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 30, "text": "Yeah, it's a time saver for sure.", "raw_text": "Yeah, it's a time saver for sure.", "start_time": 187.06, "end_time": 188.74, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 31, "text": "Well, I just arrived in Florida actually, so my dad and the owner of the business is here.", "raw_text": "Well, I just arrived in Florida actually, so my dad and the owner of the business is here.", "start_time": 192.47, "end_time": 198.95, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 32, "text": "I'm not sure if my sister Lindsey is going to join or not.", "raw_text": "I'm not sure if my sister Lindsey is going to join or not.", "start_time": 200.95, "end_time": 206.87, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 33, "text": "I know she's kind of back in Ohio holding down the fort, but.", "raw_text": "I know she's kind of back in Ohio holding down the fort, but.", "start_time": 208.31, "end_time": 213.75, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 34, "text": "Yeah, I mean I know Rick kind of put this together for us.", "raw_text": "Yeah, I mean I know Rick kind of put this together for us.", "start_time": 214.64, "end_time": 219.04, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 35, "text": "So you know, I think I'm, I'm a little more on the tech side anyways.", "raw_text": "So you know, I think I'm, I'm a little more on the tech side anyways.", "start_time": 219.12, "end_time": 223.72, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 36, "text": "Okay.", "raw_text": "Okay.", "start_time": 223.72, "end_time": 224.04, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 37, "text": "You know, this is probably more, more relevant to, to myself.", "raw_text": "You know, this is probably more, more relevant to, to myself.", "start_time": 224.04, "end_time": 229.12, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 38, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 230.16, "end_time": 230.599, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 39, "text": "As a, as a former software engineer.", "raw_text": "As a, as a former software engineer.", "start_time": 230.599, "end_time": 232.44, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 40, "text": "So.", "raw_text": "So.", "start_time": 232.44, "end_time": 232.8, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 41, "text": "Ah, very good, very good.", "raw_text": "Ah, very good, very good.", "start_time": 232.8, "end_time": 234.6, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 42, "text": "So should, should we start with intros and then I can give you, you know, kind of high level.", "raw_text": "So should, should we start with intros and then I can give you, you know, kind of high level.", "start_time": 234.6, "end_time": 240.76, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 43, "text": "Who is Moreland.", "raw_text": "Who is Moreland.", "start_time": 240.76, "end_time": 241.68, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 44, "text": "And then if, if, if you want to share kind of challenges, opportunities that, that you guys are looking at, we should, we could start there.", "raw_text": "And then if, if, if you want to share kind of challenges, opportunities that, that you guys are looking at, we should, we could start there.", "start_time": 242.77, "end_time": 252.45, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 45, "text": "So I'm, I'm one of the partners at Moreland Connect and we're a custom software development firm.", "raw_text": "So I'm, I'm one of the partners at Moreland Connect and we're a custom software development firm.", "start_time": 255.25, "end_time": 263.81, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 46, "text": "We've become more of a kind of services as software organization.", "raw_text": "We've become more of a kind of services as software organization.", "start_time": 264.21, "end_time": 269.58, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 47, "text": "We've been around for 20 years as you can imagine.", "raw_text": "We've been around for 20 years as you can imagine.", "start_time": 269.9, "end_time": 274.3, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 48, "text": "Over the last couple of years, increasingly our clients are asking us for AI powered solutions of some form.", "raw_text": "Over the last couple of years, increasingly our clients are asking us for AI powered solutions of some form.", "start_time": 274.3, "end_time": 283.58, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 49, "text": "So that's taking a larger portion of our, of our business over the last couple of years.", "raw_text": "So that's taking a larger portion of our, of our business over the last couple of years.", "start_time": 283.58, "end_time": 291.02, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 50, "text": "We, we don't have offshore capabilities.", "raw_text": "We, we don't have offshore capabilities.", "start_time": 292.14, "end_time": 294.86, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 51, "text": "It's just not our model.", "raw_text": "It's just not our model.", "start_time": 295.02, "end_time": 296.38, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 52, "text": "We don't even have remote engineers.", "raw_text": "We don't even have remote engineers.", "start_time": 298, "end_time": 300.68, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 53, "text": "All of our engineers are in the same Building.", "raw_text": "All of our engineers are in the same Building.", "start_time": 300.68, "end_time": 302.88, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 54, "text": "We have an office in Twinsburg, and we're all shoulder to shoulder.", "raw_text": "We have an office in Twinsburg, and we're all shoulder to shoulder.", "start_time": 302.88, "end_time": 308.8, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 55, "text": "Frankly, a little squeezed in more now than we'd like because we've had some pretty good growth over the last year, and we're making the most of our existing space before we find a new one.", "raw_text": "Frankly, a little squeezed in more now than we'd like because we've had some pretty good growth over the last year, and we're making the most of our existing space before we find a new one.", "start_time": 309.28, "end_time": 322.08, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 56, "text": "We have 28.", "raw_text": "We have 28.", "start_time": 325.58, "end_time": 328.948, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 57, "text": "28 Engineers here.", "raw_text": "28 Engineers here.", "start_time": 329.092, "end_time": 331.34, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 58, "text": "Thank you.", "raw_text": "Thank you.", "start_time": 332.22, "end_time": 332.86, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 59, "text": "Hi, Lindsey.", "raw_text": "Hi, Lindsey.", "start_time": 334.86, "end_time": 335.82, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 60, "text": "Hi there.", "raw_text": "Hi there.", "start_time": 337.98, "end_time": 338.699, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 61, "text": "Okay.", "raw_text": "Okay.", "start_time": 341.1, "end_time": 341.66, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 62, "text": "Yeah, great.", "raw_text": "Yeah, great.", "start_time": 342.22, "end_time": 344.86, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 63, "text": "I was just giving David an intro.", "raw_text": "I was just giving David an intro.", "start_time": 346.46, "end_time": 348.46, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 64, "text": "Oh, cool.", "raw_text": "Oh, cool.", "start_time": 349.72, "end_time": 350.36, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 65, "text": "I figured we would start with intros and then.", "raw_text": "I figured we would start with intros and then.", "start_time": 351.72, "end_time": 353.88, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 66, "text": "Sorry, I'm a few minutes late.", "raw_text": "Sorry, I'm a few minutes late.", "start_time": 353.96, "end_time": 355.32, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 67, "text": "No worries.", "raw_text": "No worries.", "start_time": 355.64, "end_time": 356.28, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 68, "text": "No worries.", "raw_text": "No worries.", "start_time": 356.36, "end_time": 357.16, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 69, "text": "And so Lindsay and David, Rick got us.", "raw_text": "And so Lindsay and David, Rick got us.", "start_time": 359.4, "end_time": 363.52, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 70, "text": "I had been talking to Rick and he made this introduction.", "raw_text": "I had been talking to Rick and he made this introduction.", "start_time": 363.52, "end_time": 367.96, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 71, "text": "I've been in the tech space for the last 25 or so years.", "raw_text": "I've been in the tech space for the last 25 or so years.", "start_time": 369.96, "end_time": 375.24, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 72, "text": "Started my career at Accenture.", "raw_text": "Started my career at Accenture.", "start_time": 375.8, "end_time": 377.8, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 73, "text": "I was software developer.", "raw_text": "I was software developer.", "start_time": 377.96, "end_time": 381.02, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 74, "text": "I worked on the consulting side in directly for a software company.", "raw_text": "I worked on the consulting side in directly for a software company.", "start_time": 381.1, "end_time": 386.46, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 75, "text": "Worked for a medical device company.", "raw_text": "Worked for a medical device company.", "start_time": 387.5, "end_time": 389.02, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 76, "text": "Now I'm with people that I first worked with at Accenture that started Moreland Connect, and Moreland Connect's been around for 20 years.", "raw_text": "Now I'm with people that I first worked with at Accenture that started Moreland Connect, and Moreland Connect's been around for 20 years.", "start_time": 389.34, "end_time": 401.82, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 77, "text": "It's a custom software development company.", "raw_text": "It's a custom software development company.", "start_time": 401.9, "end_time": 405.91, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 78, "text": "I was telling David, you know, we've done.", "raw_text": "I was telling David, you know, we've done.", "start_time": 406.79, "end_time": 409.35, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 79, "text": "We've probably built a solution of some kind in about every industry that you could think of over the last couple years.", "raw_text": "We've probably built a solution of some kind in about every industry that you could think of over the last couple years.", "start_time": 409.43, "end_time": 419.91, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 80, "text": "We've increasingly being asked by our clients for solutions that have some AI powered capability or component to them.", "raw_text": "We've increasingly being asked by our clients for solutions that have some AI powered capability or component to them.", "start_time": 420.15, "end_time": 429.03, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 81, "text": "We were local.", "raw_text": "We were local.", "start_time": 430.07, "end_time": 431.91, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 82, "text": "So we have 28 software engineers all in the same building here in Twinsburg, Ohio.", "raw_text": "So we have 28 software engineers all in the same building here in Twinsburg, Ohio.", "start_time": 432.07, "end_time": 438.76, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 83, "text": "We don't, we don't have any offshore capabilities.", "raw_text": "We don't, we don't have any offshore capabilities.", "start_time": 438.76, "end_time": 442.12, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 84, "text": "We don't outsource anything.", "raw_text": "We don't outsource anything.", "start_time": 442.12, "end_time": 443.56, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 85, "text": "Everything we do is.", "raw_text": "Everything we do is.", "start_time": 443.56, "end_time": 444.92, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 86, "text": "Is all.", "raw_text": "Is all.", "start_time": 444.92, "end_time": 445.56, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 87, "text": "Is all in house.", "raw_text": "Is all in house.", "start_time": 446.12, "end_time": 447.12, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 88, "text": "And we, you know, cover the kind of full solution delivery spectrum from requirements to ux, UI UX to development, testing, rollout support.", "raw_text": "And we, you know, cover the kind of full solution delivery spectrum from requirements to ux, UI UX to development, testing, rollout support.", "start_time": 447.12, "end_time": 462.04, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 89, "text": "That's awesome.", "raw_text": "That's awesome.", "start_time": 464.44, "end_time": 465.24, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 90, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 465.64, "end_time": 466, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 91, "text": "Just my own curiosity, what's kind of the split of those 28 engineers?", "raw_text": "Just my own curiosity, what's kind of the split of those 28 engineers?", "start_time": 466, "end_time": 470.6, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 92, "text": "How many front end engineers, platform engineers, whatever.", "raw_text": "How many front end engineers, platform engineers, whatever.", "start_time": 470.84, "end_time": 474.12, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 93, "text": "Do you have kind of a rough idea of the makeup of those 28 engineers?", "raw_text": "Do you have kind of a rough idea of the makeup of those 28 engineers?", "start_time": 474.28, "end_time": 478.68, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 94, "text": "Yeah, I would say about 15 or full stack engineers both front and back end.", "raw_text": "Yeah, I would say about 15 or full stack engineers both front and back end.", "start_time": 478.84, "end_time": 486.52, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 95, "text": "And then I would say the remaining 13 or so are pretty evenly split between front end and back end.", "raw_text": "And then I would say the remaining 13 or so are pretty evenly split between front end and back end.", "start_time": 486.68, "end_time": 496.33, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 96, "text": "Nice.", "raw_text": "Nice.", "start_time": 501.21, "end_time": 501.69, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 97, "text": "Cool.", "raw_text": "Cool.", "start_time": 503.93, "end_time": 504.41, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 98, "text": "Yeah, Yeah.", "raw_text": "Yeah, Yeah.", "start_time": 504.57, "end_time": 507.33, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 99, "text": "I think for us, you know, we're a family business working in the logistics space.", "raw_text": "I think for us, you know, we're a family business working in the logistics space.", "start_time": 507.33, "end_time": 513.21, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 100, "text": "Our dad started it, you know, 47 years ago, and Lindsay and I are tasked with, you know, sort of the next iteration and keeping.", "raw_text": "Our dad started it, you know, 47 years ago, and Lindsay and I are tasked with, you know, sort of the next iteration and keeping.", "start_time": 515.65, "end_time": 525.33, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 101, "text": "Keeping the train running and hopefully, you know, adding on to it.", "raw_text": "Keeping the train running and hopefully, you know, adding on to it.", "start_time": 525.41, "end_time": 529.17, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 102, "text": "Right.", "raw_text": "Right.", "start_time": 529.17, "end_time": 529.49, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 103, "text": "And so I think similarly, you know, starting to think about how to.", "raw_text": "And so I think similarly, you know, starting to think about how to.", "start_time": 529.49, "end_time": 535.73, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 104, "text": "To do that, how to, you know, go into the future, become more efficient.", "raw_text": "To do that, how to, you know, go into the future, become more efficient.", "start_time": 537.01, "end_time": 541.76, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 105, "text": "You know, I mean, we have labor issues.", "raw_text": "You know, I mean, we have labor issues.", "start_time": 541.76, "end_time": 545.48, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 106, "text": "Right.", "raw_text": "Right.", "start_time": 545.64, "end_time": 546, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 107, "text": "Finding good people to work for us.", "raw_text": "Finding good people to work for us.", "start_time": 546, "end_time": 547.64, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 108, "text": "So I think, at least I think about a lot like kind of doing more with, with less.", "raw_text": "So I think, at least I think about a lot like kind of doing more with, with less.", "start_time": 547.64, "end_time": 552.68, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 109, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 554.2, "end_time": 554.68, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 110, "text": "So that's, you know, certainly, certainly a.", "raw_text": "So that's, you know, certainly, certainly a.", "start_time": 554.76, "end_time": 557.48, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 111, "text": "Something I'm thinking about pretty regularly for sure.", "raw_text": "Something I'm thinking about pretty regularly for sure.", "start_time": 558.52, "end_time": 561.16, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 112, "text": "How to use these tools effectively in our industry.", "raw_text": "How to use these tools effectively in our industry.", "start_time": 562.2, "end_time": 565.72, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 113, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 566.04, "end_time": 566.52, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 114, "text": "And you have a software development background as well, David?", "raw_text": "And you have a software development background as well, David?", "start_time": 568.12, "end_time": 571.16, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 115, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 572.44, "end_time": 572.92, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 116, "text": "So in, in 2019 I went to a coding boot camp out in Colorado where I was living.", "raw_text": "So in, in 2019 I went to a coding boot camp out in Colorado where I was living.", "start_time": 573, "end_time": 579.72, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 117, "text": "And then for the years afterward I was actually mostly working in, in consulting as like mostly a data engineer, back end engineer.", "raw_text": "And then for the years afterward I was actually mostly working in, in consulting as like mostly a data engineer, back end engineer.", "start_time": 581.24, "end_time": 589.24, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 118, "text": "Okay.", "raw_text": "Okay.", "start_time": 589.4, "end_time": 589.96, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 119, "text": "Doing infrastructure work and data pipelines and building APIs and all that good stuff with Slalom and then a couple other like smaller firms after that.", "raw_text": "Doing infrastructure work and data pipelines and building APIs and all that good stuff with Slalom and then a couple other like smaller firms after that.", "start_time": 590.04, "end_time": 601.24, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 120, "text": "But yeah, yeah.", "raw_text": "But yeah, yeah.", "start_time": 602.76, "end_time": 604.04, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 121, "text": "So worked as an engineer for a number of years and then yeah.", "raw_text": "So worked as an engineer for a number of years and then yeah.", "start_time": 604.04, "end_time": 608.04, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 122, "text": "Came back into the family fold here a couple years ago.", "raw_text": "Came back into the family fold here a couple years ago.", "start_time": 608.04, "end_time": 611.88, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 123, "text": "Great.", "raw_text": "Great.", "start_time": 612.12, "end_time": 612.52, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 124, "text": "And so we have a software that we use for our largest customer.", "raw_text": "And so we have a software that we use for our largest customer.", "start_time": 615.24, "end_time": 620.76, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 125, "text": "We have a couple different softwares.", "raw_text": "We have a couple different softwares.", "start_time": 621.24, "end_time": 622.64, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 126, "text": "Right.", "raw_text": "Right.", "start_time": 622.64, "end_time": 622.92, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 127, "text": "So there's a couple different sides to our business.", "raw_text": "So there's a couple different sides to our business.", "start_time": 622.92, "end_time": 626.22, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 128, "text": "Kind of the hospital world and then kind of everything else.", "raw_text": "Kind of the hospital world and then kind of everything else.", "start_time": 626.22, "end_time": 632.62, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 129, "text": "So like any brush work on demand stuff that kind of comes in customers that we've had a long time, you know, whether it's law firms, things like that, and then also our industrial supply.", "raw_text": "So like any brush work on demand stuff that kind of comes in customers that we've had a long time, you know, whether it's law firms, things like that, and then also our industrial supply.", "start_time": 632.62, "end_time": 643.98, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 130, "text": "So our largest customer out of Aurora, Ohio, we use a different software that's kind of a customized web based software.", "raw_text": "So our largest customer out of Aurora, Ohio, we use a different software that's kind of a customized web based software.", "start_time": 643.98, "end_time": 653.28, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 131, "text": "David could probably speak to a little bit more of like what it actually you know, is.", "raw_text": "David could probably speak to a little bit more of like what it actually you know, is.", "start_time": 654.16, "end_time": 658.32, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 132, "text": "But I just know that, you know, it's been being kind of customized for 25 years with my, my dad, you know, first.", "raw_text": "But I just know that, you know, it's been being kind of customized for 25 years with my, my dad, you know, first.", "start_time": 658.72, "end_time": 666, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 133, "text": "And then you know, I've been here for, for quite a while, just kind of like trying to make this better.", "raw_text": "And then you know, I've been here for, for quite a while, just kind of like trying to make this better.", "start_time": 666, "end_time": 672, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 134, "text": "And then of course David comes in with his background and we've just been kind of building it, building it, building it with this guy.", "raw_text": "And then of course David comes in with his background and we've just been kind of building it, building it, building it with this guy.", "start_time": 672, "end_time": 676.64, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 135, "text": "It's not necessarily, it's not ours, you know, and we've just been kind of putting like a lot into it and it's tough, it's like pulling teeth.", "raw_text": "It's not necessarily, it's not ours, you know, and we've just been kind of putting like a lot into it and it's tough, it's like pulling teeth.", "start_time": 678.2, "end_time": 686.36, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 136, "text": "I think it's like a one man show over there.", "raw_text": "I think it's like a one man show over there.", "start_time": 686.36, "end_time": 687.92, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 137, "text": "I'm not 100% sure if his setup either, you know, so just kind of a lot surrounding that.", "raw_text": "I'm not 100% sure if his setup either, you know, so just kind of a lot surrounding that.", "start_time": 687.92, "end_time": 692.52, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 138, "text": "But again it's our largest customer so it is important.", "raw_text": "But again it's our largest customer so it is important.", "start_time": 692.68, "end_time": 695.64, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 139, "text": "It's you know, kind of a.", "raw_text": "It's you know, kind of a.", "start_time": 696.76, "end_time": 698.2, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 140, "text": "Data flows in.", "raw_text": "Data flows in.", "start_time": 698.36, "end_time": 699.48, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 141, "text": "We have a lot of drivers twice a day, you know, this data, it just like there can never be like a, like a, we haven't switched over.", "raw_text": "We have a lot of drivers twice a day, you know, this data, it just like there can never be like a, like a, we haven't switched over.", "start_time": 699.64, "end_time": 707.75, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 142, "text": "We've looked at other softwares, kind of work with other software companies to try to see what that would look like to, you know, even tested other softwares, but there's just so many little like, you know, weird nuances to, you know, this particular customer.", "raw_text": "We've looked at other softwares, kind of work with other software companies to try to see what that would look like to, you know, even tested other softwares, but there's just so many little like, you know, weird nuances to, you know, this particular customer.", "start_time": 707.75, "end_time": 725.75, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 143, "text": "So then kind of the other side of things, the hospital and any other rush work that comes in, we use what's called cxt.", "raw_text": "So then kind of the other side of things, the hospital and any other rush work that comes in, we use what's called cxt.", "start_time": 725.75, "end_time": 732, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 144, "text": "So I don't know if you're familiar with CXT software, but you know, can order entry, you know, produce invoices, things like that.", "raw_text": "So I don't know if you're familiar with CXT software, but you know, can order entry, you know, produce invoices, things like that.", "start_time": 732.24, "end_time": 740.4, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 145, "text": "We're an old customer of cxt.", "raw_text": "We're an old customer of cxt.", "start_time": 740.88, "end_time": 742.8, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 146, "text": "We've been on since almost the beginning with them, recently signed a contract.", "raw_text": "We've been on since almost the beginning with them, recently signed a contract.", "start_time": 743.04, "end_time": 748.32, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 147, "text": "We don't utilize all of its, you know, functions.", "raw_text": "We don't utilize all of its, you know, functions.", "start_time": 748.8, "end_time": 751.92, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 148, "text": "We're not real well versed in it.", "raw_text": "We're not real well versed in it.", "start_time": 753.12, "end_time": 755.08, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 149, "text": "We've been using it a long time and it works for what we need.", "raw_text": "We've been using it a long time and it works for what we need.", "start_time": 755.08, "end_time": 757.4, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 150, "text": "But so, so using that for the hospital and the rush side of things and then also any rush work that comes in for our largest customer comes into our portal, the customized web based software and then we also enter those runs into cxt because that's how we invoice the customer.", "raw_text": "But so, so using that for the hospital and the rush side of things and then also any rush work that comes in for our largest customer comes into our portal, the customized web based software and then we also enter those runs into cxt because that's how we invoice the customer.", "start_time": 757.4, "end_time": 773.42, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 151, "text": "So kind of a lot of different pots that we're cooking in, right?", "raw_text": "So kind of a lot of different pots that we're cooking in, right?", "start_time": 773.42, "end_time": 780.22, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 152, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 780.22, "end_time": 780.74, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 153, "text": "And, yeah.", "raw_text": "And, yeah.", "start_time": 782.18, "end_time": 783.22, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 154, "text": "And other things.", "raw_text": "And other things.", "start_time": 783.78, "end_time": 784.58, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 155, "text": "Right.", "raw_text": "Right.", "start_time": 784.66, "end_time": 784.98, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 156, "text": "Like I don't, I don't, you know, we're using obviously to invoice and then of course we have like spreadsheets that we build to, you know, obviously work on, you know, payroll and paying drivers and things like that.", "raw_text": "Like I don't, I don't, you know, we're using obviously to invoice and then of course we have like spreadsheets that we build to, you know, obviously work on, you know, payroll and paying drivers and things like that.", "start_time": 784.98, "end_time": 796.94, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 157, "text": "So we kind of have that kind of stuff in house too.", "raw_text": "So we kind of have that kind of stuff in house too.", "start_time": 797.74, "end_time": 799.74, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 158, "text": "And then we use other things like QuickBooks and Gusto, you know, things.", "raw_text": "And then we use other things like QuickBooks and Gusto, you know, things.", "start_time": 799.74, "end_time": 804.54, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 159, "text": "So we do have kind of quite a bit of things going.", "raw_text": "So we do have kind of quite a bit of things going.", "start_time": 804.54, "end_time": 808.06, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 160, "text": "Not uncommon.", "raw_text": "Not uncommon.", "start_time": 809.5, "end_time": 810.38, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 161, "text": "Not uncommon.", "raw_text": "Not uncommon.", "start_time": 811.26, "end_time": 812.22, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 162, "text": "Right.", "raw_text": "Right.", "start_time": 812.91, "end_time": 813.15, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 163, "text": "And it's amazing how many things are still running on spreadsheets.", "raw_text": "And it's amazing how many things are still running on spreadsheets.", "start_time": 813.55, "end_time": 819.63, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 164, "text": "Really is.", "raw_text": "Really is.", "start_time": 822.11, "end_time": 822.79, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 165, "text": "Right.", "raw_text": "Right.", "start_time": 822.79, "end_time": 823.15, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 166, "text": "So I guess I should probably give you a feel for kind of the types of things that we do in the.", "raw_text": "So I guess I should probably give you a feel for kind of the types of things that we do in the.", "start_time": 825.79, "end_time": 840.21, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 167, "text": "It's not pure logistics, but one of our largest customers is Ohio Department of Transportation and the Ohio Turnpike and we built them a fleet management solution that it is monitoring the, the pneumatics on the, on the salt and snowplow trucks and indicating, you know, when plow up is down, it's monitoring the spreader, how much salt are they putting down.", "raw_text": "It's not pure logistics, but one of our largest customers is Ohio Department of Transportation and the Ohio Turnpike and we built them a fleet management solution that it is monitoring the, the pneumatics on the, on the salt and snowplow trucks and indicating, you know, when plow up is down, it's monitoring the spreader, how much salt are they putting down.", "start_time": 841.73, "end_time": 873.58, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 168, "text": "It's also doing route optimization.", "raw_text": "It's also doing route optimization.", "start_time": 873.82, "end_time": 876.46, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 169, "text": "So where all, where are all the trucks and based on incoming weather patterns, how should they be routed to optimize their, their runs so that that gets into fleet management in the, you mentioned you deal with a lot of hospitals in that industry.", "raw_text": "So where all, where are all the trucks and based on incoming weather patterns, how should they be routed to optimize their, their runs so that that gets into fleet management in the, you mentioned you deal with a lot of hospitals in that industry.", "start_time": 876.86, "end_time": 898.6, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 170, "text": "Soterra is a large customer of ours with their sterilization and their labs and the software that they run to kind of schedule, plan for those jobs.", "raw_text": "Soterra is a large customer of ours with their sterilization and their labs and the software that they run to kind of schedule, plan for those jobs.", "start_time": 900.04, "end_time": 913.32, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 171, "text": "In the hospital world, we've done a lot with integrating to EHR systems.", "raw_text": "In the hospital world, we've done a lot with integrating to EHR systems.", "start_time": 914.04, "end_time": 920.69, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 172, "text": "So we, we built a solution that it was, it started with university hospitals and there was a spin off that developed a patient monitoring and alerting for labor and delivery wards.", "raw_text": "So we, we built a solution that it was, it started with university hospitals and there was a spin off that developed a patient monitoring and alerting for labor and delivery wards.", "start_time": 923.01, "end_time": 938.45, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 173, "text": "So it's monitoring the health of mother and baby and it's looking for trends in their vitals that could result in an unsafe outcome.", "raw_text": "So it's monitoring the health of mother and baby and it's looking for trends in their vitals that could result in an unsafe outcome.", "start_time": 938.45, "end_time": 946.24, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 174, "text": "And then it will flag that, alert the clinicians.", "raw_text": "And then it will flag that, alert the clinicians.", "start_time": 946.72, "end_time": 949.68, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 175, "text": "But going through that experience, that's been a project for eight years.", "raw_text": "But going through that experience, that's been a project for eight years.", "start_time": 949.84, "end_time": 955.92, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 176, "text": "It's rolled out to many different hospitals since then.", "raw_text": "It's rolled out to many different hospitals since then.", "start_time": 956.72, "end_time": 960, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 177, "text": "But the how you integrate with various EHR systems is something that we've developed quite a bit of expertise around.", "raw_text": "But the how you integrate with various EHR systems is something that we've developed quite a bit of expertise around.", "start_time": 960.879, "end_time": 969.84, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 178, "text": "And then, you know, integrating various systems.", "raw_text": "And then, you know, integrating various systems.", "start_time": 971.77, "end_time": 976.57, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 179, "text": "Right, you talk about.", "raw_text": "Right, you talk about.", "start_time": 977.61, "end_time": 978.65, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 180, "text": "Well, we have maybe six to 10 different systems trying to get a unified view of an entire business process.", "raw_text": "Well, we have maybe six to 10 different systems trying to get a unified view of an entire business process.", "start_time": 978.65, "end_time": 991.05, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 181, "text": "And if you have swivel, Swivel chair activities where something gets ordered through your customer portal, but then there's a swivel chair effort to take that information and, you know, manually key it into another system.", "raw_text": "And if you have swivel, Swivel chair activities where something gets ordered through your customer portal, but then there's a swivel chair effort to take that information and, you know, manually key it into another system.", "start_time": 991.93, "end_time": 1006.82, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 182, "text": "We do a lot of work of kind of automating those kinds of processes as well.", "raw_text": "We do a lot of work of kind of automating those kinds of processes as well.", "start_time": 1007.38, "end_time": 1012.66, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 183, "text": "I'm just trying to give you a little bit of feel for the kind of stuff that we.", "raw_text": "I'm just trying to give you a little bit of feel for the kind of stuff that we.", "start_time": 1012.82, "end_time": 1016.5, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 184, "text": "Yeah, yeah, cool.", "raw_text": "Yeah, yeah, cool.", "start_time": 1016.82, "end_time": 1021.3, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 185, "text": "David, do you have any kind of thoughts, did I mention everything like that, you know, about kind of the software?", "raw_text": "David, do you have any kind of thoughts, did I mention everything like that, you know, about kind of the software?", "start_time": 1024, "end_time": 1031.68, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 186, "text": "I think you painted the right picture on, you know, how we currently sort of sit amongst multiple different systems and spreadsheets and things like that to get our work done right?", "raw_text": "I think you painted the right picture on, you know, how we currently sort of sit amongst multiple different systems and spreadsheets and things like that to get our work done right?", "start_time": 1032, "end_time": 1047.72, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 187, "text": "I think that's.", "raw_text": "I think that's.", "start_time": 1047.72, "end_time": 1048.56, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 188, "text": "Yeah, I think there's room for, you know, efficiency there.", "raw_text": "Yeah, I think there's room for, you know, efficiency there.", "start_time": 1050.69, "end_time": 1054.37, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 189, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 1058.69, "end_time": 1059.17, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 190, "text": "Are you guys sort of agnostic to, you know, the right AI tool?", "raw_text": "Are you guys sort of agnostic to, you know, the right AI tool?", "start_time": 1059.41, "end_time": 1064.81, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 191, "text": "Do you kind of have a, you know, a sweet spot, a model that you guys prefer and implement?", "raw_text": "Do you kind of have a, you know, a sweet spot, a model that you guys prefer and implement?", "start_time": 1064.81, "end_time": 1071.97, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 192, "text": "You know, is there a certain stack that you are most comfortable with and things like that from a technology perspective?", "raw_text": "You know, is there a certain stack that you are most comfortable with and things like that from a technology perspective?", "start_time": 1072.05, "end_time": 1078.5, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 193, "text": "Yeah, if it's just traditional software, we for the most part work in the Microsoft stack, but it's also, you know, we've probably worked in every stack you could think of.", "raw_text": "Yeah, if it's just traditional software, we for the most part work in the Microsoft stack, but it's also, you know, we've probably worked in every stack you could think of.", "start_time": 1078.58, "end_time": 1092.38, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 194, "text": "So we're.", "raw_text": "So we're.", "start_time": 1092.38, "end_time": 1092.98, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 195, "text": "If, if it's our choice, we'll use the Microsoft stack from an AI perspective.", "raw_text": "If, if it's our choice, we'll use the Microsoft stack from an AI perspective.", "start_time": 1092.98, "end_time": 1100.1, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 196, "text": "We, we do quite a bit with Claude.", "raw_text": "We, we do quite a bit with Claude.", "start_time": 1100.82, "end_time": 1103.86, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 197, "text": "Claude fan.", "raw_text": "Claude fan.", "start_time": 1107.88, "end_time": 1108.6, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 198, "text": "Yeah, big time.", "raw_text": "Yeah, big time.", "start_time": 1111.56, "end_time": 1113.2, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 199, "text": "Yeah, it is.", "raw_text": "Yeah, it is.", "start_time": 1113.2, "end_time": 1114.16, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 200, "text": "You're on mute.", "raw_text": "You're on mute.", "start_time": 1114.16, "end_time": 1114.92, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 201, "text": "You're on mute.", "raw_text": "You're on mute.", "start_time": 1114.92, "end_time": 1115.6, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 202, "text": "Dave.", "raw_text": "Dave.", "start_time": 1115.6, "end_time": 1116.04, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 203, "text": "I actually, he was having problem with audio, so he's actually on my phone.", "raw_text": "I actually, he was having problem with audio, so he's actually on my phone.", "start_time": 1118.2, "end_time": 1124.12, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 204, "text": "Oh, oh, oh.", "raw_text": "Oh, oh, oh.", "start_time": 1124.44, "end_time": 1125.68, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 205, "text": "I couldn't hear him for a second.", "raw_text": "I couldn't hear him for a second.", "start_time": 1125.68, "end_time": 1127.08, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 206, "text": "I can hear you, but it's like through his speaker, I think, or something.", "raw_text": "I can hear you, but it's like through his speaker, I think, or something.", "start_time": 1129.88, "end_time": 1134.04, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 207, "text": "Oh, no worries, I didn't know.", "raw_text": "Oh, no worries, I didn't know.", "start_time": 1135.96, "end_time": 1139.24, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 208, "text": "Sorry.", "raw_text": "Sorry.", "start_time": 1139.8, "end_time": 1140.28, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 209, "text": "So the other answer to your question, David, is what?", "raw_text": "So the other answer to your question, David, is what?", "start_time": 1141.8, "end_time": 1147.56, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 210, "text": "What we found working with clients was kind of the starting place, right?", "raw_text": "What we found working with clients was kind of the starting place, right?", "start_time": 1147.64, "end_time": 1155.32, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 211, "text": "In any software solution, data is always king.", "raw_text": "In any software solution, data is always king.", "start_time": 1155.4, "end_time": 1159.74, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 212, "text": "Like you have to start with getting your data in order so that it's usable.", "raw_text": "Like you have to start with getting your data in order so that it's usable.", "start_time": 1159.82, "end_time": 1169.18, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 213, "text": "And then we saw a lot of kind of initial use cases.", "raw_text": "And then we saw a lot of kind of initial use cases.", "start_time": 1170.06, "end_time": 1173.02, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 214, "text": "We just want to be able to talk to our data.", "raw_text": "We just want to be able to talk to our data.", "start_time": 1174.06, "end_time": 1176.22, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 215, "text": "I want to be able to without having to go through lots of different screens in four different applications.", "raw_text": "I want to be able to without having to go through lots of different screens in four different applications.", "start_time": 1176.62, "end_time": 1184.06, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 216, "text": "I just want to know what is the status of an order, give me product information, those kinds of things.", "raw_text": "I just want to know what is the status of an order, give me product information, those kinds of things.", "start_time": 1184.93, "end_time": 1194.73, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 217, "text": "Or we have clients, our engineers want to be able to ask questions that reference the last 20 years of engineering projects that we've done.", "raw_text": "Or we have clients, our engineers want to be able to ask questions that reference the last 20 years of engineering projects that we've done.", "start_time": 1194.73, "end_time": 1208.29, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 218, "text": "So we're not recreating the wheel every time.", "raw_text": "So we're not recreating the wheel every time.", "start_time": 1208.37, "end_time": 1211.17, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 219, "text": "And, or we have a process that we want to use agents to automate.", "raw_text": "And, or we have a process that we want to use agents to automate.", "start_time": 1212.88, "end_time": 1221.44, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 220, "text": "And what was happening, we were building the same kind of underlying foundation over and over again and we kind of looked at each other and went, wait a minute, this is a platform tool.", "raw_text": "And what was happening, we were building the same kind of underlying foundation over and over again and we kind of looked at each other and went, wait a minute, this is a platform tool.", "start_time": 1222.56, "end_time": 1237.12, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 221, "text": "And so we created this AI platform tool that uses an open source technology called Cube that creates a semantic data layer.", "raw_text": "And so we created this AI platform tool that uses an open source technology called Cube that creates a semantic data layer.", "start_time": 1238.19, "end_time": 1251.71, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 222, "text": "The thing about AI solutions, as you probably know, David, with your background, you can't just feed that large language model data.", "raw_text": "The thing about AI solutions, as you probably know, David, with your background, you can't just feed that large language model data.", "start_time": 1252.03, "end_time": 1261.87, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 223, "text": "It's going to hallucinate and it doesn't, it doesn't know exactly what to do with it.", "raw_text": "It's going to hallucinate and it doesn't, it doesn't know exactly what to do with it.", "start_time": 1262.83, "end_time": 1268.72, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 224, "text": "You have to give it enough meta information about what, what is this data, what, what's the context around this data?", "raw_text": "You have to give it enough meta information about what, what is this data, what, what's the context around this data?", "start_time": 1269.2, "end_time": 1280.639, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 225, "text": "And so we use that Cube capability to give it the context and then you get the ability to interact directly with that data and then create workflows to automate a process.", "raw_text": "And so we use that Cube capability to give it the context and then you get the ability to interact directly with that data and then create workflows to automate a process.", "start_time": 1281.84, "end_time": 1299.29, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 226, "text": "So we usually structure something where you have a human in the loop, whatever the process is, and it will perform an action and then serve up to the human in the loop.", "raw_text": "So we usually structure something where you have a human in the loop, whatever the process is, and it will perform an action and then serve up to the human in the loop.", "start_time": 1299.85, "end_time": 1312.33, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 227, "text": "This is what I've identified.", "raw_text": "This is what I've identified.", "start_time": 1312.89, "end_time": 1314.49, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 228, "text": "This is the step that I'm going to, that I'm going to take.", "raw_text": "This is the step that I'm going to, that I'm going to take.", "start_time": 1315.05, "end_time": 1318.01, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 229, "text": "Just click, you know, approve or reject for whatever reason until you get to the point where it's consistently accurate.", "raw_text": "Just click, you know, approve or reject for whatever reason until you get to the point where it's consistently accurate.", "start_time": 1318.41, "end_time": 1328.89, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 230, "text": "And if you want, you can take the human out of the loop and have that AI agentic workflow be executing or just serving up anomalies when you know, we have customers that say, hey, I need to, I need to match a bill of blading with an invoice and a weight ticket.", "raw_text": "And if you want, you can take the human out of the loop and have that AI agentic workflow be executing or just serving up anomalies when you know, we have customers that say, hey, I need to, I need to match a bill of blading with an invoice and a weight ticket.", "start_time": 1329.13, "end_time": 1355.9, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 231, "text": "I need you to match the PO numbers and the weight amounts.", "raw_text": "I need you to match the PO numbers and the weight amounts.", "start_time": 1356.86, "end_time": 1360.78, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 232, "text": "So it's doing some computer vision, right?", "raw_text": "So it's doing some computer vision, right?", "start_time": 1361.26, "end_time": 1365.7, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 233, "text": "What we used to call OCR.", "raw_text": "What we used to call OCR.", "start_time": 1365.7, "end_time": 1367.18, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 234, "text": "But if it's not sure if this is a 0 or a 6, it'll serve that up to the human in the loop and say, I'm 70% sure it's a 6, but can you just confirm before we submit this?", "raw_text": "But if it's not sure if this is a 0 or a 6, it'll serve that up to the human in the loop and say, I'm 70% sure it's a 6, but can you just confirm before we submit this?", "start_time": 1369.11, "end_time": 1384.63, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 235, "text": "So do you, I guess just kind of like in basic terms for me.", "raw_text": "So do you, I guess just kind of like in basic terms for me.", "start_time": 1386.47, "end_time": 1391.27, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 236, "text": "So do you build something from, from scratch, from the ground up, using all these ideas from these different things?", "raw_text": "So do you build something from, from scratch, from the ground up, using all these ideas from these different things?", "start_time": 1391.27, "end_time": 1400.26, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 237, "text": "Or like, does there have to be like an API to work with these systems or like, you know what I mean?", "raw_text": "Or like, does there have to be like an API to work with these systems or like, you know what I mean?", "start_time": 1400.42, "end_time": 1408.06, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 238, "text": "Like, how does it.", "raw_text": "Like, how does it.", "start_time": 1408.06, "end_time": 1409.46, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 239, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 1409.62, "end_time": 1410.18, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 240, "text": "How does this just kind of happen?", "raw_text": "How does this just kind of happen?", "start_time": 1410.899, "end_time": 1412.5, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 241, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 1413.22, "end_time": 1413.78, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 242, "text": "So we have probably delivered 1000 solutions and depending on what you want to tackle first, we may have something that we've previously built that we can leverage,.", "raw_text": "So we have probably delivered 1000 solutions and depending on what you want to tackle first, we may have something that we've previously built that we can leverage,.", "start_time": 1414.66, "end_time": 1431.04, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 243, "text": "Like a template or something.", "raw_text": "Like a template or something.", "start_time": 1431.04, "end_time": 1432.48, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 244, "text": "Yeah, we're either in terms of data sources, if there's an API, we'll leverage the API.", "raw_text": "Yeah, we're either in terms of data sources, if there's an API, we'll leverage the API.", "start_time": 1433.12, "end_time": 1443.52, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 245, "text": "If we need to write an API, we'll do that.", "raw_text": "If we need to write an API, we'll do that.", "start_time": 1443.52, "end_time": 1446.16, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 246, "text": "If we're connecting directly to a source.", "raw_text": "If we're connecting directly to a source.", "start_time": 1446.81, "end_time": 1449.53, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 247, "text": "Right.", "raw_text": "Right.", "start_time": 1449.85, "end_time": 1450.21, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 248, "text": "A SQL database, we'll create an extraction layer so that we can access the source in a secure way.", "raw_text": "A SQL database, we'll create an extraction layer so that we can access the source in a secure way.", "start_time": 1450.21, "end_time": 1457.21, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 249, "text": "Now is there like advisory kind of like boards now?", "raw_text": "Now is there like advisory kind of like boards now?", "start_time": 1458.17, "end_time": 1462.37, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 250, "text": "Do people kind of work with you through this whole process?", "raw_text": "Do people kind of work with you through this whole process?", "start_time": 1462.37, "end_time": 1466.01, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 251, "text": "Is this something you kind of just work up and then bring to us and say, how do you like it?", "raw_text": "Is this something you kind of just work up and then bring to us and say, how do you like it?", "start_time": 1466.25, "end_time": 1472.57, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 252, "text": "Or do you know what I mean?", "raw_text": "Or do you know what I mean?", "start_time": 1472.57, "end_time": 1474.01, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 253, "text": "How do you kind of.", "raw_text": "How do you kind of.", "start_time": 1474.77, "end_time": 1476.53, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 254, "text": "Yeah, we would, you know, our clients fall into at the start, kind of one of two buckets.", "raw_text": "Yeah, we would, you know, our clients fall into at the start, kind of one of two buckets.", "start_time": 1476.61, "end_time": 1484.85, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 255, "text": "Either they've already identified kind of the pain points that they want to tackle.", "raw_text": "Either they've already identified kind of the pain points that they want to tackle.", "start_time": 1484.85, "end_time": 1491.33, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 256, "text": "Like, hey, we're spending a lot of time on route optimization, or we're spending a lot of time on kind of a swivel chair process of order entry or invoicing.", "raw_text": "Like, hey, we're spending a lot of time on route optimization, or we're spending a lot of time on kind of a swivel chair process of order entry or invoicing.", "start_time": 1491.81, "end_time": 1506.57, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 257, "text": "And so they've already identified where they think kind of the low hanging fruit is.", "raw_text": "And so they've already identified where they think kind of the low hanging fruit is.", "start_time": 1507.05, "end_time": 1511.69, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 258, "text": "And we'll kind of, we'll start there.", "raw_text": "And we'll kind of, we'll start there.", "start_time": 1512.81, "end_time": 1515.37, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 259, "text": "Or they'll come to us and say, we need you to help us.", "raw_text": "Or they'll come to us and say, we need you to help us.", "start_time": 1515.45, "end_time": 1522.17, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 260, "text": "Like, we know we have various things that are pain points, but can you go through a discovery process with us and help us figure out where it makes sense to start, where we're going to kind of get our greatest return on investment to start with.", "raw_text": "Like, we know we have various things that are pain points, but can you go through a discovery process with us and help us figure out where it makes sense to start, where we're going to kind of get our greatest return on investment to start with.", "start_time": 1522.81, "end_time": 1539.21, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 261, "text": "Now do.", "raw_text": "Now do.", "start_time": 1540.01, "end_time": 1541.05, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 262, "text": "So do you build these solutions or work them up?", "raw_text": "So do you build these solutions or work them up?", "start_time": 1541.53, "end_time": 1546.21, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 263, "text": "You know, however.", "raw_text": "You know, however.", "start_time": 1546.21, "end_time": 1546.81, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 264, "text": "Right, whatever makes sense.", "raw_text": "Right, whatever makes sense.", "start_time": 1547.13, "end_time": 1548.49, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 265, "text": "And at that point, is it your solution or do you build it for us, then it becomes ours?", "raw_text": "And at that point, is it your solution or do you build it for us, then it becomes ours?", "start_time": 1549.29, "end_time": 1555.93, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 266, "text": "You know, how, how does that work?", "raw_text": "You know, how, how does that work?", "start_time": 1556.31, "end_time": 1558.23, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 267, "text": "We, we build it for you and it becomes yours and you own the ip.", "raw_text": "We, we build it for you and it becomes yours and you own the ip.", "start_time": 1558.63, "end_time": 1562.71, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 268, "text": "Interesting.", "raw_text": "Interesting.", "start_time": 1565.75, "end_time": 1566.51, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 269, "text": "Okay.", "raw_text": "Okay.", "start_time": 1566.51, "end_time": 1567.03, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 270, "text": "Huh.", "raw_text": "Huh.", "start_time": 1568.79, "end_time": 1569.35, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 271, "text": "Cool.", "raw_text": "Cool.", "start_time": 1569.75, "end_time": 1570.23, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 272, "text": "That's cool.", "raw_text": "That's cool.", "start_time": 1570.47, "end_time": 1571.19, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 273, "text": "Where do you think, where do you, where do you guys think you fall on that spectrum?", "raw_text": "Where do you think, where do you, where do you guys think you fall on that spectrum?", "start_time": 1573.75, "end_time": 1577.67, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 274, "text": "Like you've already identified, like, hey, these are, these are processes that could be solved with a software solution of some kind.", "raw_text": "Like you've already identified, like, hey, these are, these are processes that could be solved with a software solution of some kind.", "start_time": 1577.67, "end_time": 1588.69, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 275, "text": "We kind of know where we want to start.", "raw_text": "We kind of know where we want to start.", "start_time": 1588.69, "end_time": 1590.93, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 276, "text": "Or are you in the.", "raw_text": "Or are you in the.", "start_time": 1590.93, "end_time": 1592.37, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 277, "text": "Hey, there's lots of different things we could start with.", "raw_text": "Hey, there's lots of different things we could start with.", "start_time": 1592.77, "end_time": 1595.41, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 278, "text": "Could you help us figure out where it makes the most sense to start?", "raw_text": "Could you help us figure out where it makes the most sense to start?", "start_time": 1595.89, "end_time": 1599.25, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 279, "text": "Yeah, I mean, I think we definitely can help with that.", "raw_text": "Yeah, I mean, I think we definitely can help with that.", "start_time": 1600.93, "end_time": 1605.97, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 280, "text": "We do know for the most part what we kind of need and I think what we feel like we need for our future.", "raw_text": "We do know for the most part what we kind of need and I think what we feel like we need for our future.", "start_time": 1606.29, "end_time": 1614.85, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 281, "text": "We've been, you know, kind of brainstorming and thinking about, you know, kind of like I said, we've been doing this a long time, have been building this basically software, you know, for this other guy and looked at a lot of different softwares.", "raw_text": "We've been, you know, kind of brainstorming and thinking about, you know, kind of like I said, we've been doing this a long time, have been building this basically software, you know, for this other guy and looked at a lot of different softwares.", "start_time": 1617.73, "end_time": 1636.61, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 282, "text": "We have never really been able to be like, yeah, this is everything that we need.", "raw_text": "We have never really been able to be like, yeah, this is everything that we need.", "start_time": 1636.61, "end_time": 1639.49, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 283, "text": "Kind of an all in one solution, if you will.", "raw_text": "Kind of an all in one solution, if you will.", "start_time": 1640.3, "end_time": 1641.98, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 284, "text": "And so like over the last, I want to say year, we've been like, you know, kind of throwing the idea around of like building something ourselves and like we've gone as far that, you know, David has been like, like working on it and like just certain things that we think we need, we look at our systems now, we look at our, you know, how it could be better.", "raw_text": "And so like over the last, I want to say year, we've been like, you know, kind of throwing the idea around of like building something ourselves and like we've gone as far that, you know, David has been like, like working on it and like just certain things that we think we need, we look at our systems now, we look at our, you know, how it could be better.", "start_time": 1641.98, "end_time": 1664.34, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 285, "text": "It's like pulling teeth like I said with this guy.", "raw_text": "It's like pulling teeth like I said with this guy.", "start_time": 1664.34, "end_time": 1666.18, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 286, "text": "You know, I've, I've really been like, you know, heavily involved in this for many, many years and I'm pretty frustrated.", "raw_text": "You know, I've, I've really been like, you know, heavily involved in this for many, many years and I'm pretty frustrated.", "start_time": 1666.18, "end_time": 1674.18, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 287, "text": "And you know, David's been building this and I just, I think that we know what we need as an all around down, you know, from start to finish, a route optimization.", "raw_text": "And you know, David's been building this and I just, I think that we know what we need as an all around down, you know, from start to finish, a route optimization.", "start_time": 1674.26, "end_time": 1682.98, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 288, "text": "I, you know, all the way to the end, you know, customer notes in the portal, you know, exactly where packages are being delivered, you know, latitude, longitude, you know, everything that we need down at the invoice.", "raw_text": "I, you know, all the way to the end, you know, customer notes in the portal, you know, exactly where packages are being delivered, you know, latitude, longitude, you know, everything that we need down at the invoice.", "start_time": 1683.06, "end_time": 1695.38, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 289, "text": "I mean, from start to finish, we know it all, we know it all.", "raw_text": "I mean, from start to finish, we know it all, we know it all.", "start_time": 1695.38, "end_time": 1698.9, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 290, "text": "It's just, you know, I feel like with, especially with David kind of working on it, it would take a long time, you know, So I don't know, this is where I do want David to kind of come in because we, we feel strongly about this, but we also, we do want a solution, you know, at some point before two years from now, you know what I mean?", "raw_text": "It's just, you know, I feel like with, especially with David kind of working on it, it would take a long time, you know, So I don't know, this is where I do want David to kind of come in because we, we feel strongly about this, but we also, we do want a solution, you know, at some point before two years from now, you know what I mean?", "start_time": 1698.9, "end_time": 1716.34, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 291, "text": "So I don't know.", "raw_text": "So I don't know.", "start_time": 1716.34, "end_time": 1716.94, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 292, "text": "Dave, take the floor.", "raw_text": "Dave, take the floor.", "start_time": 1716.94, "end_time": 1718.66, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 293, "text": "We have often taken over, call it inherited a code base that's been around for 15 years with, you know, one or two people supporting it and you know, we'll get five people up to speed.", "raw_text": "We have often taken over, call it inherited a code base that's been around for 15 years with, you know, one or two people supporting it and you know, we'll get five people up to speed.", "start_time": 1720.58, "end_time": 1738.9, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 294, "text": "So you've got kind of a bench of folks that are supporting it.", "raw_text": "So you've got kind of a bench of folks that are supporting it.", "start_time": 1739.86, "end_time": 1745.58, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 295, "text": "We've also been asked, can you support this?", "raw_text": "We've also been asked, can you support this?", "start_time": 1745.58, "end_time": 1748.58, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 296, "text": "But we feel like in parallel, can you kind of rewrite it to.", "raw_text": "But we feel like in parallel, can you kind of rewrite it to.", "start_time": 1748.74, "end_time": 1758.2, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 297, "text": "Because we feel it's, it's become overly bloated.", "raw_text": "Because we feel it's, it's become overly bloated.", "start_time": 1761.56, "end_time": 1765.759, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 298, "text": "Like the tech debt is just too great to continue to support it long term.", "raw_text": "Like the tech debt is just too great to continue to support it long term.", "start_time": 1765.759, "end_time": 1772.36, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 299, "text": "And then sometimes there's various business reasons where we're going to.", "raw_text": "And then sometimes there's various business reasons where we're going to.", "start_time": 1772.84, "end_time": 1779.31, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 300, "text": "We have a geographic expansion plan or we have kind of new business units and this application is just not set up to support the way that we're trying to grow.", "raw_text": "We have a geographic expansion plan or we have kind of new business units and this application is just not set up to support the way that we're trying to grow.", "start_time": 1781.07, "end_time": 1791.95, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 301, "text": "And so in parallel, we've kind of built the new solution while we're supporting the old one.", "raw_text": "And so in parallel, we've kind of built the new solution while we're supporting the old one.", "start_time": 1792.75, "end_time": 1798.39, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 302, "text": "We've, we've also done that, that model.", "raw_text": "We've, we've also done that, that model.", "start_time": 1798.39, "end_time": 1800.83, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 303, "text": "Yeah, I think, Yeah.", "raw_text": "Yeah, I think, Yeah.", "start_time": 1805, "end_time": 1810.2, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 304, "text": "I mean I've started to, you know, I've started to use Claude to, you know, kind of build out something that we're looking at and looking for, which is a, you know, it's a pretty robust, robust, know, application.", "raw_text": "I mean I've started to, you know, I've started to use Claude to, you know, kind of build out something that we're looking at and looking for, which is a, you know, it's a pretty robust, robust, know, application.", "start_time": 1810.2, "end_time": 1828.01, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 305, "text": "Right.", "raw_text": "Right.", "start_time": 1828.01, "end_time": 1828.33, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 306, "text": "From management of drivers to generating invoices to, you know, kind of the whole full suite of, you know, a driver application kind of.", "raw_text": "From management of drivers to generating invoices to, you know, kind of the whole full suite of, you know, a driver application kind of.", "start_time": 1828.33, "end_time": 1838.77, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 307, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 1840.53, "end_time": 1840.93, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 308, "text": "To, to me the, maybe even an administrative side to it.", "raw_text": "To, to me the, maybe even an administrative side to it.", "start_time": 1840.93, "end_time": 1845.25, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 309, "text": "Right.", "raw_text": "Right.", "start_time": 1845.25, "end_time": 1845.65, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 310, "text": "You know, kind of like driver tracking, onboarding.", "raw_text": "You know, kind of like driver tracking, onboarding.", "start_time": 1845.65, "end_time": 1848.21, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 311, "text": "Right.", "raw_text": "Right.", "start_time": 1848.21, "end_time": 1848.49, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 312, "text": "So all the things.", "raw_text": "So all the things.", "start_time": 1848.49, "end_time": 1849.25, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 313, "text": "Go ahead, Dave.", "raw_text": "Go ahead, Dave.", "start_time": 1850.05, "end_time": 1850.93, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 314, "text": "Sorry.", "raw_text": "Sorry.", "start_time": 1850.93, "end_time": 1851.41, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 315, "text": "Yeah, I think to me like where, you know, whether, whether I continue to build something and we, you know, I don't know, get some support on that or whatever that looks like to me that I think the, where my focus or like where I feel like the opportunity for us as an organization really lies is in all of the things that just make us a company.", "raw_text": "Yeah, I think to me like where, you know, whether, whether I continue to build something and we, you know, I don't know, get some support on that or whatever that looks like to me that I think the, where my focus or like where I feel like the opportunity for us as an organization really lies is in all of the things that just make us a company.", "start_time": 1853.99, "end_time": 1882.13, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 316, "text": "Right.", "raw_text": "Right.", "start_time": 1882.13, "end_time": 1882.49, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 317, "text": "Like what, what makes us a 47 year company and why we've had success and why we have customers of 25 years are the human touches of things, the customer support, the way we answer a phone call on the first ring when a hospital has an issue, like those sorts of things.", "raw_text": "Like what, what makes us a 47 year company and why we've had success and why we have customers of 25 years are the human touches of things, the customer support, the way we answer a phone call on the first ring when a hospital has an issue, like those sorts of things.", "start_time": 1882.49, "end_time": 1900.21, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 318, "text": "Like if we can just focus on those things and do those things well, continually, like all of the other mess that Lindsay and other members of my team are constantly focusing on, like, yet, you know, the paying of invoices and bills and all, all of that other stuff eats up so much time that are just like mundane, repetitive administrative functions.", "raw_text": "Like if we can just focus on those things and do those things well, continually, like all of the other mess that Lindsay and other members of my team are constantly focusing on, like, yet, you know, the paying of invoices and bills and all, all of that other stuff eats up so much time that are just like mundane, repetitive administrative functions.", "start_time": 1901.01, "end_time": 1929.06, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 319, "text": "And to me that's like, you know, like we could continue to grow exponentially if we can cut, you know, like cut that time significantly on those not revenue generating, you know, things.", "raw_text": "And to me that's like, you know, like we could continue to grow exponentially if we can cut, you know, like cut that time significantly on those not revenue generating, you know, things.", "start_time": 1929.14, "end_time": 1944.97, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 320, "text": "Yeah, so yeah, that, that makes a lot of sense.", "raw_text": "Yeah, so yeah, that, that makes a lot of sense.", "start_time": 1945.69, "end_time": 1949.77, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 321, "text": "It's distracting from your ability to focus on your core business.", "raw_text": "It's distracting from your ability to focus on your core business.", "start_time": 1949.77, "end_time": 1954.25, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 322, "text": "Yeah, Yeah.", "raw_text": "Yeah, Yeah.", "start_time": 1955.45, "end_time": 1960.65, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 323, "text": "Could you hear any of that?", "raw_text": "Could you hear any of that?", "start_time": 1962.58, "end_time": 1963.42, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 324, "text": "LAN or no.", "raw_text": "LAN or no.", "start_time": 1963.42, "end_time": 1964.18, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 325, "text": "Yeah, yeah, no, I heard it all.", "raw_text": "Yeah, yeah, no, I heard it all.", "start_time": 1964.66, "end_time": 1966.34, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 326, "text": "I'm just internalizing.", "raw_text": "I'm just internalizing.", "start_time": 1968.42, "end_time": 1969.82, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 327, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 1969.82, "end_time": 1970.34, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 328, "text": "So, you know, we just.", "raw_text": "So, you know, we just.", "start_time": 1970.34, "end_time": 1973.42, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 329, "text": "We kind of have an opportunity, you know, just in general.", "raw_text": "We kind of have an opportunity, you know, just in general.", "start_time": 1973.42, "end_time": 1978.98, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 330, "text": "You know, we're working on a big expansion and looking to expand, you know, even more.", "raw_text": "You know, we're working on a big expansion and looking to expand, you know, even more.", "start_time": 1979.22, "end_time": 1983.7, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 331, "text": "We need the right, you know, kind of systems in place, and there's just kind of a lot that we're working on with that, you know, structuring.", "raw_text": "We need the right, you know, kind of systems in place, and there's just kind of a lot that we're working on with that, you know, structuring.", "start_time": 1983.94, "end_time": 1993.68, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 332, "text": "We're growing.", "raw_text": "We're growing.", "start_time": 1993.84, "end_time": 1994.48, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 333, "text": "We have, you know, more people on the team.", "raw_text": "We have, you know, more people on the team.", "start_time": 1994.48, "end_time": 1996.28, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 334, "text": "There's just kind of a lot of moving pieces and parts.", "raw_text": "There's just kind of a lot of moving pieces and parts.", "start_time": 1996.28, "end_time": 1999.52, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 335, "text": "And, you know, I guess we've kind of given you an idea of what we need.", "raw_text": "And, you know, I guess we've kind of given you an idea of what we need.", "start_time": 1999.6, "end_time": 2004.72, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 336, "text": "And, you know, we're like, God, we're either thinking, like, we either have to build something or somebody has to help us build something or, like.", "raw_text": "And, you know, we're like, God, we're either thinking, like, we either have to build something or somebody has to help us build something or, like.", "start_time": 2004.88, "end_time": 2013.04, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 337, "text": "Yeah, because this is not our forever.", "raw_text": "Yeah, because this is not our forever.", "start_time": 2013.44, "end_time": 2015.68, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 338, "text": "Right.", "raw_text": "Right.", "start_time": 2015.68, "end_time": 2016, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 339, "text": "So we need to be thinking about the future.", "raw_text": "So we need to be thinking about the future.", "start_time": 2016, "end_time": 2018.12, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 340, "text": "You know, McMaster's not going anywhere.", "raw_text": "You know, McMaster's not going anywhere.", "start_time": 2018.28, "end_time": 2020.12, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 341, "text": "Our customer's not going anywhere.", "raw_text": "Our customer's not going anywhere.", "start_time": 2020.28, "end_time": 2021.88, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 342, "text": "They're growing.", "raw_text": "They're growing.", "start_time": 2022.04, "end_time": 2022.92, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 343, "text": "We've doubled with them over the last two years.", "raw_text": "We've doubled with them over the last two years.", "start_time": 2023, "end_time": 2025.56, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 344, "text": "You know, so.", "raw_text": "You know, so.", "start_time": 2027.08, "end_time": 2027.88, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 345, "text": "And we're working on an expansion.", "raw_text": "And we're working on an expansion.", "start_time": 2027.88, "end_time": 2029.36, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 346, "text": "We're about to expand into another territory, and so, you know, we have to kind of keep that trajectory and keep moving.", "raw_text": "We're about to expand into another territory, and so, you know, we have to kind of keep that trajectory and keep moving.", "start_time": 2029.36, "end_time": 2035.4, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 347, "text": "But this is something kind of, like, right on our shoulders where we're like, we don't know, you know, what to do.", "raw_text": "But this is something kind of, like, right on our shoulders where we're like, we don't know, you know, what to do.", "start_time": 2036.92, "end_time": 2043.24, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 348, "text": "We get in just to, you know, full transparency.", "raw_text": "We get in just to, you know, full transparency.", "start_time": 2043.6, "end_time": 2046.48, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 349, "text": "This guy is kind of a tough guy to deal with.", "raw_text": "This guy is kind of a tough guy to deal with.", "start_time": 2047.04, "end_time": 2048.76, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 350, "text": "I think I told you that.", "raw_text": "I think I told you that.", "start_time": 2048.76, "end_time": 2049.72, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 351, "text": "And a lot of people are okay.", "raw_text": "And a lot of people are okay.", "start_time": 2049.72, "end_time": 2051.24, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 352, "text": "A lot of people say I'm tough.", "raw_text": "A lot of people say I'm tough.", "start_time": 2051.24, "end_time": 2052.4, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 353, "text": "Right?", "raw_text": "Right?", "start_time": 2052.4, "end_time": 2052.64, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 354, "text": "People are tough.", "raw_text": "People are tough.", "start_time": 2052.64, "end_time": 2053.36, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 355, "text": "Okay.", "raw_text": "Okay.", "start_time": 2053.36, "end_time": 2053.84, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 356, "text": "But it's just.", "raw_text": "But it's just.", "start_time": 2053.92, "end_time": 2054.8, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 357, "text": "It's really hard to, like, work with him.", "raw_text": "It's really hard to, like, work with him.", "start_time": 2054.8, "end_time": 2057.44, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 358, "text": "And he's just, you know, he's been doing this a really long time.", "raw_text": "And he's just, you know, he's been doing this a really long time.", "start_time": 2057.44, "end_time": 2060.8, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 359, "text": "The kind of.", "raw_text": "The kind of.", "start_time": 2060.96, "end_time": 2061.56, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 360, "text": "The new him, David and I kind of trying to develop, and, you know, hey, can you do this real quick?", "raw_text": "The new him, David and I kind of trying to develop, and, you know, hey, can you do this real quick?", "start_time": 2061.56, "end_time": 2066.52, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 361, "text": "Which should.", "raw_text": "Which should.", "start_time": 2066.52, "end_time": 2067, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 362, "text": "We think is a pretty easy lift.", "raw_text": "We think is a pretty easy lift.", "start_time": 2067, "end_time": 2068.8, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 363, "text": "And it's like, you know, he's like, I'm so sick of all these things, and you gotta make lists.", "raw_text": "And it's like, you know, he's like, I'm so sick of all these things, and you gotta make lists.", "start_time": 2068.8, "end_time": 2073.95, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 364, "text": "And it's like.", "raw_text": "And it's like.", "start_time": 2073.95, "end_time": 2074.31, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 365, "text": "So we've tried all these different things with him, but it's frustrating because our customers coming to us and they want all of these items, and so, you know, we're just not really getting what we need, and we can't stay there, or else we're gonna get left behind.", "raw_text": "So we've tried all these different things with him, but it's frustrating because our customers coming to us and they want all of these items, and so, you know, we're just not really getting what we need, and we can't stay there, or else we're gonna get left behind.", "start_time": 2074.31, "end_time": 2087.15, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 366, "text": "Right, so all of these things.", "raw_text": "Right, so all of these things.", "start_time": 2087.15, "end_time": 2088.99, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 367, "text": "Yeah, just kind of on our shoulders.", "raw_text": "Yeah, just kind of on our shoulders.", "start_time": 2089.39, "end_time": 2090.99, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 368, "text": "So can.", "raw_text": "So can.", "start_time": 2091.23, "end_time": 2092.75, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 369, "text": "Can some of the.", "raw_text": "Can some of the.", "start_time": 2095.24, "end_time": 2096.2, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 370, "text": "And, right.", "raw_text": "And, right.", "start_time": 2097, "end_time": 2097.8, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 371, "text": "This is our first Conversation.", "raw_text": "This is our first Conversation.", "start_time": 2097.8, "end_time": 2099.12, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 372, "text": "Right.", "raw_text": "Right.", "start_time": 2099.12, "end_time": 2099.48, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 373, "text": "So.", "raw_text": "So.", "start_time": 2099.48, "end_time": 2099.88, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 374, "text": "And David, you're, you're kind of in the process of building a more robust solution for your business while you're leveraging the kind of the legacy system that this one guy is, is supporting.", "raw_text": "And David, you're, you're kind of in the process of building a more robust solution for your business while you're leveraging the kind of the legacy system that this one guy is, is supporting.", "start_time": 2100.68, "end_time": 2118.12, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 375, "text": "Are there, are there things, you know, kind of those distracting things that you talked about, David, that, you know, Lindsay and others have to deal with that we could kind of go through and maybe in the next conversation at a more granular level, I would bring one of our software engineers on and kind of talk through how maybe we could tackle some of that low hanging fruit that's maybe not a big lift, but would kind of save a lot of time and headaches from folks like Lindsay and others.", "raw_text": "Are there, are there things, you know, kind of those distracting things that you talked about, David, that, you know, Lindsay and others have to deal with that we could kind of go through and maybe in the next conversation at a more granular level, I would bring one of our software engineers on and kind of talk through how maybe we could tackle some of that low hanging fruit that's maybe not a big lift, but would kind of save a lot of time and headaches from folks like Lindsay and others.", "start_time": 2118.84, "end_time": 2162.92, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 376, "text": "Yeah, I mean, I'm certainly open to it, I think.", "raw_text": "Yeah, I mean, I'm certainly open to it, I think.", "start_time": 2164.2, "end_time": 2167.24, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 377, "text": "Yeah, I mean, it's, you know, I, there's, there's lots that I don't know.", "raw_text": "Yeah, I mean, it's, you know, I, there's, there's lots that I don't know.", "start_time": 2169.88, "end_time": 2175.41, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 378, "text": "And I imagine you coming from the consulting world, some more talented engineers than myself could have good ideas on, you know, how we're pulling data out of our disparate systems and paying drivers and charging customer, you know, billing customers and all of that stuff.", "raw_text": "And I imagine you coming from the consulting world, some more talented engineers than myself could have good ideas on, you know, how we're pulling data out of our disparate systems and paying drivers and charging customer, you know, billing customers and all of that stuff.", "start_time": 2175.41, "end_time": 2199.33, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 379, "text": "Like, to me they're, there is some opportunity to, to streamline some of that.", "raw_text": "Like, to me they're, there is some opportunity to, to streamline some of that.", "start_time": 2199.33, "end_time": 2203.74, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 380, "text": "I don't exactly know how, how to do it in its sort of current iteration and currently how we do things, but.", "raw_text": "I don't exactly know how, how to do it in its sort of current iteration and currently how we do things, but.", "start_time": 2203.9, "end_time": 2211.02, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 381, "text": "Yeah, I mean, from my perspective, like, I feel like it's.", "raw_text": "Yeah, I mean, from my perspective, like, I feel like it's.", "start_time": 2211.02, "end_time": 2215.98, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 382, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 2216.46, "end_time": 2216.94, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 383, "text": "Something I'm, I'm absolutely open to and I don't really even touch most of that stuff.", "raw_text": "Something I'm, I'm absolutely open to and I don't really even touch most of that stuff.", "start_time": 2217.42, "end_time": 2222.06, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 384, "text": "So, you know.", "raw_text": "So, you know.", "start_time": 2222.3, "end_time": 2224.38, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 385, "text": "Yeah, for sure.", "raw_text": "Yeah, for sure.", "start_time": 2224.46, "end_time": 2225.42, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 386, "text": "Okay.", "raw_text": "Okay.", "start_time": 2225.66, "end_time": 2226.3, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 387, "text": "And you know, in that next conversation, like, we would want to get into the details like, okay, for this particular process, that's a pain point.", "raw_text": "And you know, in that next conversation, like, we would want to get into the details like, okay, for this particular process, that's a pain point.", "start_time": 2229.07, "end_time": 2238.27, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 388, "text": "Like what's the, what are the data sources, what are the applications, what's the process look like?", "raw_text": "Like what's the, what are the data sources, what are the applications, what's the process look like?", "start_time": 2238.35, "end_time": 2244.75, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 389, "text": "And I don't know who the right folks.", "raw_text": "And I don't know who the right folks.", "start_time": 2246.75, "end_time": 2249.95, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 390, "text": "I don't know if it's just Lindsay and you, David, to walk through some of those process teams that are highest pain points.", "raw_text": "I don't know if it's just Lindsay and you, David, to walk through some of those process teams that are highest pain points.", "start_time": 2250.11, "end_time": 2261.12, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 391, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 2263.12, "end_time": 2263.56, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 392, "text": "I certainly think Lynn can speak to most of that.", "raw_text": "I certainly think Lynn can speak to most of that.", "start_time": 2263.56, "end_time": 2267.92, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 393, "text": "Right.", "raw_text": "Right.", "start_time": 2268, "end_time": 2268.4, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 394, "text": "And I know the systems in which we use and feeding into Excel spreadsheets and stuff like that.", "raw_text": "And I know the systems in which we use and feeding into Excel spreadsheets and stuff like that.", "start_time": 2268.4, "end_time": 2275.2, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 395, "text": "So I feel like she can give kind of that whole backend process or maybe I can provide some color.", "raw_text": "So I feel like she can give kind of that whole backend process or maybe I can provide some color.", "start_time": 2275.28, "end_time": 2281.88, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 396, "text": "I mean, yeah, I'll give it a little, you know, we can give it a little thought on if we should pull anybody else into it.", "raw_text": "I mean, yeah, I'll give it a little, you know, we can give it a little thought on if we should pull anybody else into it.", "start_time": 2281.88, "end_time": 2286.8, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 397, "text": "Okay.", "raw_text": "Okay.", "start_time": 2287.04, "end_time": 2287.68, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 398, "text": "For sure.", "raw_text": "For sure.", "start_time": 2288.8, "end_time": 2289.32, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 399, "text": "But yeah, I think, I think we can get into some more detail on the actual systems we use and kind of how that all feeds into the process.", "raw_text": "But yeah, I think, I think we can get into some more detail on the actual systems we use and kind of how that all feeds into the process.", "start_time": 2289.32, "end_time": 2300.4, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 400, "text": "Okay.", "raw_text": "Okay.", "start_time": 2301.6, "end_time": 2302.24, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 401, "text": "Up to you guys when.", "raw_text": "Up to you guys when.", "start_time": 2303.76, "end_time": 2304.96, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 402, "text": "When you would want to reconnect for that conversation.", "raw_text": "When you would want to reconnect for that conversation.", "start_time": 2304.96, "end_time": 2308.52, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 403, "text": "What is next Tuesday?", "raw_text": "What is next Tuesday?", "start_time": 2320.52, "end_time": 2321.8, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 404, "text": "Look, unless you guys were thinking a little earlier, I know David's out of town right now.", "raw_text": "Look, unless you guys were thinking a little earlier, I know David's out of town right now.", "start_time": 2322.039, "end_time": 2333.25, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 405, "text": "If the rest of this week works, I, you know, I don't, I don't have any, you know, I'll leave it to you guys.", "raw_text": "If the rest of this week works, I, you know, I don't, I don't have any, you know, I'll leave it to you guys.", "start_time": 2336.61, "end_time": 2342.41, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 406, "text": "If you guys have strong opinions on either this late this week or.", "raw_text": "If you guys have strong opinions on either this late this week or.", "start_time": 2342.41, "end_time": 2347.13, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 407, "text": "Yeah, early next week.", "raw_text": "Yeah, early next week.", "start_time": 2347.13, "end_time": 2348.33, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 408, "text": "Whatever.", "raw_text": "Whatever.", "start_time": 2348.33, "end_time": 2348.73, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 409, "text": "Whatever works.", "raw_text": "Whatever works.", "start_time": 2348.73, "end_time": 2349.57, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 410, "text": "I. I could do Thursday or Friday if that works for you guys.", "raw_text": "I. I could do Thursday or Friday if that works for you guys.", "start_time": 2349.89, "end_time": 2353.57, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 411, "text": "Either day this week.", "raw_text": "Either day this week.", "start_time": 2354.93, "end_time": 2356.85, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 412, "text": "Yeah, I mean, I'm certainly open to it.", "raw_text": "Yeah, I mean, I'm certainly open to it.", "start_time": 2361.58, "end_time": 2364.22, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 413, "text": "You know, sort of Friday, mid morning, something like that.", "raw_text": "You know, sort of Friday, mid morning, something like that.", "start_time": 2365.34, "end_time": 2370.06, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 414, "text": "It could work for me for sure.", "raw_text": "It could work for me for sure.", "start_time": 2370.38, "end_time": 2371.98, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 415, "text": "Okay.", "raw_text": "Okay.", "start_time": 2374.06, "end_time": 2374.7, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 416, "text": "How about you, Lindsey?", "raw_text": "How about you, Lindsey?", "start_time": 2374.94, "end_time": 2376.14, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 417, "text": "That.", "raw_text": "That.", "start_time": 2376.38, "end_time": 2376.7, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 418, "text": "That could work.", "raw_text": "That could work.", "start_time": 2376.7, "end_time": 2377.42, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 419, "text": "House?", "raw_text": "House?", "start_time": 2380.86, "end_time": 2381.26, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 420, "text": "10?", "raw_text": "10?", "start_time": 2381.98, "end_time": 2382.448, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 421, "text": "10:30?", "raw_text": "10:30?", "start_time": 2382.552, "end_time": 2383.02, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 422, "text": "Yeah, 10:30 sounds good.", "raw_text": "Yeah, 10:30 sounds good.", "start_time": 2385.12, "end_time": 2386.56, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 423, "text": "10:30.", "raw_text": "10:30.", "start_time": 2390, "end_time": 2390.9, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 424, "text": "10:30, Perfect.", "raw_text": "10:30, Perfect.", "start_time": 2391.1, "end_time": 2394.08, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 425, "text": "I want to make sure, you know, I don't want to waste, you know, I don't want to waste anyone's time.", "raw_text": "I want to make sure, you know, I don't want to waste, you know, I don't want to waste anyone's time.", "start_time": 2394.48, "end_time": 2398.04, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 426, "text": "I want to make sure we're as prepared as, you know, and I'm sure the discovery process will reveal things too.", "raw_text": "I want to make sure we're as prepared as, you know, and I'm sure the discovery process will reveal things too.", "start_time": 2398.04, "end_time": 2404.8, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 427, "text": "Are there, you know, certain things?", "raw_text": "Are there, you know, certain things?", "start_time": 2404.8, "end_time": 2406.4, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 428, "text": "Yeah, I don't know.", "raw_text": "Yeah, I don't know.", "start_time": 2407.76, "end_time": 2409.7, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 429, "text": "I just want to make sure we're as prepared as we can.", "raw_text": "I just want to make sure we're as prepared as we can.", "start_time": 2409.7, "end_time": 2411.54, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 430, "text": "Anything that we can do to kind of set.", "raw_text": "Anything that we can do to kind of set.", "start_time": 2411.7, "end_time": 2413.46, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 431, "text": "Set you guys up, set ourselves up for.", "raw_text": "Set you guys up, set ourselves up for.", "start_time": 2413.7, "end_time": 2415.78, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 432, "text": "To get the most out of that time.", "raw_text": "To get the most out of that time.", "start_time": 2415.78, "end_time": 2417.3, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 433, "text": "Right.", "raw_text": "Right.", "start_time": 2417.86, "end_time": 2418.26, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 434, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 2418.26, "end_time": 2418.74, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 435, "text": "I was gonna say, should we, you know, like, are you planning on.", "raw_text": "I was gonna say, should we, you know, like, are you planning on.", "start_time": 2419.46, "end_time": 2422.98, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 436, "text": "Do we kind of show you.", "raw_text": "Do we kind of show you.", "start_time": 2423.38, "end_time": 2424.5, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 437, "text": "Do we share screens?", "raw_text": "Do we share screens?", "start_time": 2424.5, "end_time": 2425.62, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 438, "text": "Do we just kind of walk you through a day in the life?", "raw_text": "Do we just kind of walk you through a day in the life?", "start_time": 2425.78, "end_time": 2429.3, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 439, "text": "Do I just kind of show you the different software to say, okay, this is the cxt.", "raw_text": "Do I just kind of show you the different software to say, okay, this is the cxt.", "start_time": 2429.54, "end_time": 2432.9, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 440, "text": "This is what.", "raw_text": "This is what.", "start_time": 2432.98, "end_time": 2433.54, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 441, "text": "You know what I mean?", "raw_text": "You know what I mean?", "start_time": 2433.54, "end_time": 2434.3, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 442, "text": "Kind of.", "raw_text": "Kind of.", "start_time": 2434.3, "end_time": 2434.7, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 443, "text": "That kind of thing.", "raw_text": "That kind of thing.", "start_time": 2434.7, "end_time": 2435.46, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 444, "text": "The thing that works the best is when you actually show us the process.", "raw_text": "The thing that works the best is when you actually show us the process.", "start_time": 2436.29, "end_time": 2441.81, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 445, "text": "Like, here's the process that's causing us pain, and here's the system it starts in.", "raw_text": "Like, here's the process that's causing us pain, and here's the system it starts in.", "start_time": 2441.97, "end_time": 2447.25, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 446, "text": "This is what we do.", "raw_text": "This is what we do.", "start_time": 2447.33, "end_time": 2448.53, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 447, "text": "This is what we do next.", "raw_text": "This is what we do next.", "start_time": 2448.93, "end_time": 2450.21, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 448, "text": "Then it gets into a spreadsheet.", "raw_text": "Then it gets into a spreadsheet.", "start_time": 2450.53, "end_time": 2452.21, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 449, "text": "Then somebody enters it in this system.", "raw_text": "Then somebody enters it in this system.", "start_time": 2452.21, "end_time": 2454.45, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 450, "text": "Like, if you can walk us through that and if you're able to show us those systems and what you're doing, that's usually the best way for us to wrap our heads around.", "raw_text": "Like, if you can walk us through that and if you're able to show us those systems and what you're doing, that's usually the best way for us to wrap our heads around.", "start_time": 2454.93, "end_time": 2466.84, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 451, "text": "I want to make sure that Nellie.", "raw_text": "I want to make sure that Nellie.", "start_time": 2468.2, "end_time": 2470.04, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 452, "text": "Because it might be good to have like even Nellie on this call.", "raw_text": "Because it might be good to have like even Nellie on this call.", "start_time": 2470.2, "end_time": 2474.52, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 453, "text": "Maybe she could be on the following call.", "raw_text": "Maybe she could be on the following call.", "start_time": 2475.08, "end_time": 2477.32, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 454, "text": "But just for that kind of accounting piece, you know, eventually I want to look at this, right?", "raw_text": "But just for that kind of accounting piece, you know, eventually I want to look at this, right?", "start_time": 2477.399, "end_time": 2482.92, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 455, "text": "The whole.", "raw_text": "The whole.", "start_time": 2482.92, "end_time": 2483.4, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 456, "text": "So I mean, we.", "raw_text": "So I mean, we.", "start_time": 2483.4, "end_time": 2484.04, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 457, "text": "I can, I can just show them kind of a little bit.", "raw_text": "I can, I can just show them kind of a little bit.", "start_time": 2484.04, "end_time": 2486.72, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 458, "text": "But to really delve into that kind of spreadsheet piece, I mean, we're Sort of mid month in billing, which we.", "raw_text": "But to really delve into that kind of spreadsheet piece, I mean, we're Sort of mid month in billing, which we.", "start_time": 2486.72, "end_time": 2496.33, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 459, "text": "But would it make more sense to do more of a thorough walkthrough at end of month when we're like billing the hospitals and things like that we kind of go through, isn't it?", "raw_text": "But would it make more sense to do more of a thorough walkthrough at end of month when we're like billing the hospitals and things like that we kind of go through, isn't it?", "start_time": 2496.65, "end_time": 2510.65, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 460, "text": "Yeah, I don't, I don't know.", "raw_text": "Yeah, I don't, I don't know.", "start_time": 2510.73, "end_time": 2511.81, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 461, "text": "Or, or like, you know, right now has been.", "raw_text": "Or, or like, you know, right now has been.", "start_time": 2511.81, "end_time": 2514.17, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 462, "text": "I mean, we can kind of like show a little bit.", "raw_text": "I mean, we can kind of like show a little bit.", "start_time": 2514.92, "end_time": 2517.44, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 463, "text": "I can show the software that this stuff comes out of and we can just kind of give a walk through.", "raw_text": "I can show the software that this stuff comes out of and we can just kind of give a walk through.", "start_time": 2517.44, "end_time": 2521.96, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 464, "text": "I give it like an hour because, you know, there's just kind of a lot of different.", "raw_text": "I give it like an hour because, you know, there's just kind of a lot of different.", "start_time": 2522.2, "end_time": 2527.08, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 465, "text": "I mean, if I'm going to do for, you know, do we do a walkthrough of the entire system?", "raw_text": "I mean, if I'm going to do for, you know, do we do a walkthrough of the entire system?", "start_time": 2527.72, "end_time": 2532.32, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 466, "text": "Okay.", "raw_text": "Okay.", "start_time": 2532.32, "end_time": 2532.72, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 467, "text": "This is what we're looking for in our, you know, on this, on this piece.", "raw_text": "This is what we're looking for in our, you know, on this, on this piece.", "start_time": 2532.72, "end_time": 2536.48, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 468, "text": "This is everything that we kind of have.", "raw_text": "This is everything that we kind of have.", "start_time": 2536.48, "end_time": 2538.04, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 469, "text": "We do want, you know, more on this page or, you know, or no, like, do we not get that nitty gritty?", "raw_text": "We do want, you know, more on this page or, you know, or no, like, do we not get that nitty gritty?", "start_time": 2538.52, "end_time": 2543.84, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 470, "text": "I guess I just want to know so I can kind of plan like David saying, you know.", "raw_text": "I guess I just want to know so I can kind of plan like David saying, you know.", "start_time": 2543.84, "end_time": 2547.68, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 471, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 2549.76, "end_time": 2550.24, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 472, "text": "Show you what I can.", "raw_text": "Show you what I can.", "start_time": 2550.48, "end_time": 2551.44, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 473, "text": "Right.", "raw_text": "Right.", "start_time": 2551.44, "end_time": 2551.8, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 474, "text": "Just like about all these different things.", "raw_text": "Just like about all these different things.", "start_time": 2551.8, "end_time": 2553.6, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 475, "text": "Like, I'll talk to Nelly too.", "raw_text": "Like, I'll talk to Nelly too.", "start_time": 2553.6, "end_time": 2556.16, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 476, "text": "But.", "raw_text": "But.", "start_time": 2556.16, "end_time": 2556.56, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 477, "text": "But there's some things that like you said that we would want to show you kind of towards the end of the month.", "raw_text": "But there's some things that like you said that we would want to show you kind of towards the end of the month.", "start_time": 2557.28, "end_time": 2561.76, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 478, "text": "So I think that we happen to call, we have the discovery call and then we can kind of have a follow up call with those other like painful points from the accounting department and see what we can kind of incorporate with what we've already talked about.", "raw_text": "So I think that we happen to call, we have the discovery call and then we can kind of have a follow up call with those other like painful points from the accounting department and see what we can kind of incorporate with what we've already talked about.", "start_time": 2561.76, "end_time": 2576.76, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 479, "text": "Right.", "raw_text": "Right.", "start_time": 2576.76, "end_time": 2577.16, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 480, "text": "You know?", "raw_text": "You know?", "start_time": 2577.4, "end_time": 2577.84, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 481, "text": "Yeah, yeah.", "raw_text": "Yeah, yeah.", "start_time": 2577.84, "end_time": 2579, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 482, "text": "Like, if you have a, like this is the highest priority pain point.", "raw_text": "Like, if you have a, like this is the highest priority pain point.", "start_time": 2579.4, "end_time": 2583.4, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 483, "text": "Costs us a lot of time and would be a, you know, kind of a low hanging fruit.", "raw_text": "Costs us a lot of time and would be a, you know, kind of a low hanging fruit.", "start_time": 2585.8, "end_time": 2592.88, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 484, "text": "That makes sense to start with.", "raw_text": "That makes sense to start with.", "start_time": 2592.88, "end_time": 2594.36, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 485, "text": "Yeah.", "raw_text": "Yeah.", "start_time": 2595.96, "end_time": 2596.44, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 486, "text": "If it's, if we can kind of piece something that like that off and.", "raw_text": "If it's, if we can kind of piece something that like that off and.", "start_time": 2597.32, "end_time": 2601.49, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 487, "text": "Right.", "raw_text": "Right.", "start_time": 2602.69, "end_time": 2603.09, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 488, "text": "We haven't worked together and so we believe in the, you know, we, we prove our value until we map out.", "raw_text": "We haven't worked together and so we believe in the, you know, we, we prove our value until we map out.", "start_time": 2603.33, "end_time": 2612.77, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 489, "text": "David.", "raw_text": "David.", "start_time": 2612.77, "end_time": 2613.25, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 490, "text": "David.", "raw_text": "David.", "start_time": 2614.85, "end_time": 2615.29, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 491, "text": "What might be perfect for this just to even like start with is kind of looking at this like the billing from mcminster and seeing if there's kind of an easier way, you know, the way that Sydney does it and all of this.", "raw_text": "What might be perfect for this just to even like start with is kind of looking at this like the billing from mcminster and seeing if there's kind of an easier way, you know, the way that Sydney does it and all of this.", "start_time": 2615.29, "end_time": 2626.73, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 492, "text": "Right.", "raw_text": "Right.", "start_time": 2626.73, "end_time": 2627.05, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 493, "text": "You know, but let us.", "raw_text": "You know, but let us.", "start_time": 2627.05, "end_time": 2629, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 494, "text": "We're gonna give this some thought and yeah, we'll put something together and kind of get.", "raw_text": "We're gonna give this some thought and yeah, we'll put something together and kind of get.", "start_time": 2629, "end_time": 2632.52, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 495, "text": "Be able to give you a good little, you know, walk through.", "raw_text": "Be able to give you a good little, you know, walk through.", "start_time": 2632.52, "end_time": 2637.56, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 496, "text": "Yeah, absolutely.", "raw_text": "Yeah, absolutely.", "start_time": 2638.6, "end_time": 2639.56, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 497, "text": "Sounds great.", "raw_text": "Sounds great.", "start_time": 2639.8, "end_time": 2640.44, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 498, "text": "Sounds great.", "raw_text": "Sounds great.", "start_time": 2640.68, "end_time": 2641.32, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 499, "text": "So I'll send, I'll send an invite for 10:30 on Friday.", "raw_text": "So I'll send, I'll send an invite for 10:30 on Friday.", "start_time": 2641.32, "end_time": 2646.44, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 500, "text": "Okay.", "raw_text": "Okay.", "start_time": 2647.08, "end_time": 2647.72, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 501, "text": "All right, that sounds good.", "raw_text": "All right, that sounds good.", "start_time": 2648.28, "end_time": 2649.56, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 502, "text": "Sounds good.", "raw_text": "Sounds good.", "start_time": 2649.64, "end_time": 2650.2, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 503, "text": "All right.", "raw_text": "All right.", "start_time": 2650.2, "end_time": 2650.64, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 504, "text": "Great talking.", "raw_text": "Great talking.", "start_time": 2650.64, "end_time": 2651.24, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 505, "text": "Thank you so much.", "raw_text": "Thank you so much.", "start_time": 2651.24, "end_time": 2651.72, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 506, "text": "It was nice to meet you, Paul.", "raw_text": "It was nice to meet you, Paul.", "start_time": 2651.72, "end_time": 2652.92, "speaker_id": 1, "speaker_name": "Lindsay Hutsenpiller"}, {"index": 507, "text": "Nice meeting you.", "raw_text": "Nice meeting you.", "start_time": 2652.92, "end_time": 2653.88, "speaker_id": 0, "speaker_name": "Paul Franke"}, {"index": 508, "text": "Take care.", "raw_text": "Take care.", "start_time": 2655.7, "end_time": 2656.1, "speaker_id": 0, "speaker_name": "Paul Franke"}]

0

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fireflies

01KPDXHN668R269ATJ1GDN7RCR

First American Courier Discovery

2026-04-17 14:30:00+00:00

11

11

https://app.fireflies.ai/view/01KPDXHN668R269ATJ1GDN7RCR

https://teams.microsoft.com/meet/275554519718262?p=cDtPZVLUglzDYC9Xmq

[{"index": 0, "text": "Sa.", "raw_text": "Sa.", "start_time": 0.24, "end_time": 0.48, "speaker_id": 0, "speaker_name": null}, {"index": 1, "text": "It.", "raw_text": "It.", "start_time": 77.23, "end_time": 77.47, "speaker_id": 0, "speaker_name": null}]

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fireflies

68915376

First American Courier

2026-07-20T20:25:59+00:00

No