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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
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making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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2024-03-15T19:25:51+00:00
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
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making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
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making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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2024-03-15T19:25:51+00:00
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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2024-03-15T19:25:51+00:00
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2024-03-15T15:37:07+00:00
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
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Focus on enabling greater
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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2024-03-15T19:25:51+00:00
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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2024-03-15T19:25:51+00:00
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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2024-03-15T19:25:51+00:00
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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2024-03-15T19:25:51+00:00
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Perspectives
The CEO’s Roadmap on
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Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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2024-03-15T19:25:51+00:00
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Exploration of how CEOs can leverage Generative AI for business model innovation.
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raw_text_preview
0
Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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0
Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
file_created_at
2024-03-15T19:25:51+00:00
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2024-03-15T15:37:07+00:00
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Paul Franke
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Exploration of how CEOs can leverage Generative AI for business model innovation.
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raw_text_preview
0
Executive
Perspectives
The CEO’s Roadmap on
Generative AI
March 2023
Executive
Perspectives
1
Introduction to this document
In this BCG Executive
Perspectives edition, we
explore how CEOs can take
full advantage of the
coming revolution with
Generative AI
1The release of ChatGPT in late 2022 is analogous to Mosaic’s launch
three decades prior. In 1993, it was clear that the internet would bring
a major revolution across all businesses in less than a decade.
The most focused of business models, and the strongest of brands can be
blown to bits by new information technology
--Philip Evans, in his book "Blown to Bits"
Similarly, it is clear that Generative AI will bring another major
revolution across all businesses. Today companies are focused on
productivity gains and technical limitations, but CEOs need to move
the focus to business model innovation.
This is no small task, and CEOs —who are likely several steps
removed from the technology itself —may feel they are at a
crossroads. But from our perspective, the priority for CEOs is not to be
fully immersed in the technology. It is to understand how Generative
AI will impact their organization and their industry, and what strategic
choices will enable them to exploit opportunities and manage
challenges.
Copyright © 2023 by Boston Consulting Group. All rights reserved.
2
Human -AI augmentation of the future
•Use cases focus around automation
•Humans as passive recipients of technology tools
•Humans as operators of processesPrior to
Traditional ML
With
Traditional ML
With
Generative
AI/Foundation
ModelsFocus on standardization
and routinization to reduce
costs and replace human
effort
Focus on augmenting
decision making to create
most efficient systems and
processes
Focus on enabling greater
productivity and creativity,
to solve unsolved problems
/ Might augment decision
making in some cases•Use cases around making decisions with data
•Humans actively using technology with data
•
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2024-03-15T19:25:51+00:00
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